[START HERE] Crashing/Back to Map/Endless loading (Patch 117.221)
Hi everyone, I'm back from Gamescom where I had a great time. Coming home I see that the patch did a number on the mods and many face issues now, even when trying to remove their mods. In order to be able to help you troubleshoot, we helpers and EA need information from you. Before continuing, make sure you test on a fresh user folder, following instructions below (not applicable to console) Instructions Close the game Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old Repair the game Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. Start a new save game Check if you still have the error If the error does not occur on a new save, please copy your save over to the newly create folder from Documents\Electronic Arts\The Sims 4_Old\Saves to Documents\Electronic Arts\The Sims 4\Saves. (Make sure you keep a copy as all your CC will be removed from the save) and test again. Instructions on getting the rest of your stuff back, can be found here If you still need troubleshooting help after doing this, please click on the link of the issue you're seeing and follow instructions. If you make your own thread, make sure you provide the information asked. Threads that don't have the information will be merged into the main threads after 48 hours. Table of Content Console Players Issue not occurring after instructions above but comes back when re-introducing mods Game is crashing to the desktop before getting to the main menu Game is crashing to the desktop on an individual save game When loading into a family, you're booted back to the map without error code When loading into a family, you're booted back to the map with error code When loading into a family, the game loads endlessly Main Menu shows a black screen Instructions on how to post LastCrash/LastUIException/LastException files/DxDiag Instructions on how to get your stuff back Console Players Please use the following thread if your game is crashing: [XB/PS] Console crashing after update 2.13 | EA Forums For all other issues, check [READ FIRST] Compiled list of reported Issues and check out the The Sims 4 Technical Issues - Consoles. Create your own thread in The Sims 4 Technical Issues - Consoles if the existing threads don't fit your issue. Issue not occurring after following instructions above but comes back when re-introducing mods Please post here for further help: The Sims 4 Mods & Custom Content Make sure you read the sticky threads before posting. Game is crashing to the desktop before getting to the main menu If your game still crashes to the desktop with no mods/cc present in your game, please post in the tech forum of your platform: Mac Please use this thread: Game crashing or not loading especially after updating? Post here. Make sure to read the first post and provide the info asked. PC Create your own thread, providing your DxDiag. Console See Console Players Game is crashing to the desktop on an individual save game If your game is only crashing on one particular save game with no mods/cc it's probably an issue with the save itself. For troubleshooting, please post here: Mac Please use this thread: Game crashing or not loading especially after updating? Post here. Make sure to read the first post and provide the info asked. PC Create your own thread in The Sims 4 Gameplay Questions & Issues providing your DxDiag as well as any LastCrash.txt file you may get. Describe in as much detail as possible where the game crashes and how often. The more info you give, the easier to troubleshoot. The life story of your Sims is not necessary though. Console See Console Players When loading into a family, you're booted back to the map without error code If you're still seeing this on your save game without putting back your mods folder, please create your own thread in The Sims 4 Gameplay Questions & Issues providing the following information Do you have this issue with any family you try to load (use the LOAD GAME button on your main menu to load a different family) Did you have the same issue on the new save game ? Please provide any LastException files you get. If you don't have any LastExceptions, please provide your save game. Upload it to a third party site and post the link. Make sure the link is public. When loading into a family, you're booted back to the map with error code Please use these threads for known error codes Error Code 403:8717c2e9:20314deb [CC and Milestones, error code 110-578ef827] Stuck On Loading Screen Sims 4: There are 110 errors unrelated to this issue so please check your LastException first and check it for this: developmental_milestone_tracker. If the LE contains this, follow instructions in the thread to fix the issue (make sure to turn on script mod for the mod to work). Error Code 102/122:502fc384 Game saves not loading, error 122:dd7d01fa LOADING INTO HOUSEHOLD: Error code: 123:259a6556:9d1b3256 If you have any other numbers or your 110 isn't milestone related, please search the bug forum if any of them are known and post in those threads or create your own thread in The Sims 4 Gameplay Questions & Issues providing your lastException files. If you don't have any LastExceptions, please provide your save game. Upload it to a third party site and post the link. Make sure the link is public. When loading into a family, the game loads endlessly Please see this thread for more information on endless loading: [PLEASE READ] Crashing and Endless Loading. Test out the scenarios given there and provide the info when you create your own thread in The Sims 4 Gameplay Questions & Issues | EA Forums Also provide any LastExceptions you may get. If you don't have any LastExceptions, please provide your save game. Upload it to a third party site and post the link. Make sure the link is public. Main Menu shows a black screen Please use this thread: after update black screen27KViews0likes3CommentsPlacing lots from the gallery freezes game/endless loading
Computer: PC, Windows 10 I am having issues with the game after the February 25th update where trying to use the gallery effectively doesn't work. I am connected to the internet and initially it'll work fine but when trying to use it repeatedly, such as trying out multiple uploaded lots, the gallery will become stuck on the loading screen and won't load anymore lots, and will tell me that it is having issues. I have tried updating my drivers, removing the tray file, removing all mods, and repairing the game but it still keeps happening. These attempts initially worked for a bit but eventually the gallery would freeze again. Any help would be appreciated. I also recently upgraded my computer so it is possible that it's related to that but as far as I can tell my GPU, CPU and ram is all working as intended. Again, I made sure drivers were updated as I heard that that could cause some issues. Edit By Crinrict: Adjusted Title Edit by crinrict Please see this for more info on Endless Loading: [PLEASE READ] Crashing and Endless Loading | EA Forums - 5037259 This thread is specifically for endless loading after placing multiple/random lots from the gallery. The same lots might work in a new save. If you have the issue for a specific lot in all saves/lots, please use this thread instead: Endless Loading/Crashing when trying to load a certain lot (broken object(s)) | EA Forums - 50372527.7KViews162likes83CommentsLE: SingleSimResolver with unsupported participant/110:83165b0
I've received this error code 5x now. I first closed and tried to reload the game. I then exited the app and repaired the game and all the packs, etc. I tried to then open the game using the load game option instead of resume. Nothing is working. I don't have any mods. On a PC laptop. Picture of the error code attached. Edit By Crinrict: Adjusted Title to fit migrated bug report. Archived thread had around 15 me toos1.8KViews8likes39CommentsLoading Legacy Family Tree freezes game
"Incorrect connection occurs when there are 10 or more wives and 30 or more descendants. Tree Collapse occurs when there are 50 or more descendants." This issue occurred before the family tree update. The new family tree freezes (app unresponsive), possibly because it has more than 100 descendants. The family tree before the update displays without freezing (app unresponsive), but the tree collapses. Possible cause: The field displaying the family tree is not properly expanded. [CM edit - unsupported language] Edit By crinrict: Adjusted Title889Views13likes27Comments[CL] Garage door/mural disappears when placed and breaks lots
I have noticed that, since the most recent patch update, a lot of my lots are broken. I have identified the core issue: the DIY Garage Mural from City Living is broken. If I try to place that item onto a Lot, it subtracts the funds + makes a sound of an item being placed, but nothing actually happens. Further, if I try to load a lot that already has this item, I will get an infinite loading screen. If I go to an empty lot then try to add a house or room from my gallery that has this item, I will then have an infinite save or loading screen, or lose ability to interact with the UI. If I load the game without City Living installed, all these lots are completely fine and playable. I saw that EA_Cade was asking for save files that have experienced this bug, but that post was 9 months ago and I have only experienced this issue since the latest patch. Edit By Crinrict: Adjusted Title fit migrated bug report: [ARCHIVED] [CL] Garage door/mural disappears when placed and breaks lots | EA Forums - 11697642 Archived thread had around 9 me toos870Views26likes11CommentsError Code 132:<Various Numbers>/Corrupt Ladders
Note: English is not my native language. I analyzed my LastException files with an AI assistant, and it helped me compile the following bug report based on our findings. Product: The Sims 4 Platform: PC / Windows 11 Which language are you playing the game in? Traditional Chinese How often does the bug occur? 100% (Reproducible chain of events) Summary: Placing a ladder that overlaps with other objects using bb.moveobjects on creates a "Ghost Ladder" (item is auto-sold but remains visible). This triggers a RuntimeError: Unable to acquire ladder data, causing a dirty zone shutdown. Critically, this error causes severe save corruption across different worlds: 1. Identity Theft: Saving the game in Evergreen Harbor after this error caused the save file to be incorrectly named "Spencer-Kim-Lewis" (the default family of Cypress Terrace in Willow Creek), even though my active household was a custom Sim in Evergreen Harbor. 2. Zone ID Lock: The game gets stuck on a specific Zone ID from Willow Creek (613...144), causing infinite loading screens when traveling. 3. Visual Corruption: Lots in Willow Creek (specifically Cypress Terrace) fail to update their World Map visuals (LOD), reverting to older versions or disappearing entirely (Oakenstead becomes an empty field), proving the Zone Manager is desynchronized. Steps to Reproduce & The Chain of Events: 1. The Trigger (Evergreen Harbor): In Build Mode (Evergreen Harbor, Container Lot), use bb.moveobjects on. Place a ladder overlapping a bed or wall. Observation: The "sell" sound plays and funds are refunded (e.g., +§96), but the ladder visually remains on the lot. Technical Result: The ladder object is deleted from the server but remains on the client, causing RuntimeError: Unable to acquire ladder data upon exit. 2. The Corruption (Save File): Attempt to save the game after the ladder glitch occurs. Observation: The save file is named "Spencer-Kim-Lewis" (Willow Creek resident), despite playing a completely different household in Evergreen Harbor. Technical Result: The game failed to capture the current zone data and fell back to a stuck/cached Zone ID from Willow Creek. 3. The Aftermath (Willow Creek): Load the save or travel to Willow Creek. Observation 1: "Cypress Terrace" (the lot associated with the stuck ID) shows an incorrect/outdated LOD model on the map or from neighboring lots. Observation 2: Neighboring lots (e.g., Oakenstead) may fail to render, appearing as empty grass fields. Observation 3: Infinite loading screen when trying to enter these lots due to Zone ID Conflict. Evidence / LastException Logs: 1. The Root Cause (Ladder Error): File: build_ladders_mixin.py Error: RuntimeError: Unable to acquire ladder data for objID [Object ID]. Context: Occurs during buildbuy_session_end in Evergreen Harbor. 2. The Consequence (Zone ID Lock): File: zone_manager.py Error: RuntimeError: Attempting to set _zone_id to [Target Lot ID] when its already set [Stuck Willow Creek ID]. Context: Occurs when the game fails to switch focus from the "stuck" Willow Creek ID.733Views3likes18CommentsCorrupted House? Cannot load other lots or move households.
In only one save file, I am encountering a strange problem. I am able to load my one played household in their home, but if I try to travel with them, or go to any other lots, the lots all over various worlds are empty. They appear correctly in the map screen, but when they load up there is nothing there. One lot in San Myshuno also seemed to have its height set strangely, so that there is a giant hole in the world where part of the lot should be. I am on generation 4 of a legacy, I really don't want to lose the family or their house. Being able to move out with my furniture would be an acceptable fallback, but that is giving an error also (see below) Other save files seem unaffected. I have tried: Removing all mods. Still happens. Repairing my game. Still happens. Recovering old versions of my saves using the in-game recovery and also using external backups. Still happens, going back several days. Resetting my game by renaming my "Sims 4" folder. Still happens Moving my sims out of their lot with their furniture: I get error 801, and after that point lots take infinitely long to attempt to load. Or sometimes crashes to desktop. Moving my sims to another save file using the library: The sims move over just fine, but when I try to place their lot from my library, it says "System Error" in red near the UI popover. It then gets stuck in an infinite loop of trying to place the house, and getting another system error. A copy of my save file is available here: https://drive.google.com/file/d/1R0KKlPs2Qxaw5MSihvhwmXtLHg88LA3k/view?usp=drive_link400Views6likes16Comments[MWS] Option to plan wedding available with less §1000
With less than §1000, you can plan a wedding in the Phone menu by: selecting Phone > Social > Plan a Wedding Event selecting the required amount of guest selecting the location selecting "Done". Doing so will cause an infinite loading screen. Edit By crinrict: Added Tag to Title, Adjusted Title355Views4likes16CommentsEndless loading: Bills TypeError
I'm experiencing the same issue in an existing save. I get an infinite loading screen when trying to enter any lot in the Everdew neighborhood. I’ve removed all mods and CC to test a vanilla setup, but the issue still persists. Other neighborhoods and lots load without any problems.224Views2likes10Comments