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TS4 stuck on "cancelling"
There was a recent update for my game and it was stuck in the updating process, it didn't even begin to load to 1% for like twenty minutes. So, I hit cancel in hopes that I could retry downloading again but now it has been stuck on "canceling" for about five hours. I need help please, I don't know how to fix this!
haydensocial
8 hours ago Place EA app Technical Issues & Bugs
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3Comments
So many issues
Okay, so, let's start from the easiest: my Discord account was hacked in 2023 and I lost it, had to make a new one. I didn't even remember I had it connected to my EA account and, honestly, only just today noticed so. I unlinked it, because of course, but I can't link my new one... because that's the policy for no fluffing reason? What the fluff. It makes no sense whatsoever. And there's no way to contact the support via the EA app or the site, only check guides and go :) if it helped or :( if it didn't. Baffling. Second issue: I can't get FIFA 13 starting. It takes ages to open up the config menu and then, when I hit "Play"... nothing happens. I've been playing the past two days no issue, I was playing not even 24 hours ago, hibernated my PC, got it working again, FIFA would no longer work and the EA app doesn't do much. I've repaired the game, I've closed everything and opened it up again, I restarted my PC... Nothing changes and nothing happens. Out of the blue, just like that. For no fluffing reason. And, of course, you can't ask help for FIFA 13 either since it's old- but I bought it, so I don't fluffing care if it's old as fluff, I want support for the game I spent money on. So, yeah, I'll be waiting for help because the state of EA's support is laugh-worthy; and that's only making me laugh to try and not cry about how terrible it is.
Kurosun93iku
7 days ago Place EA app Technical Issues & Bugs
18Views
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BATTLEFIELD1 LICENCE ERROR
LICENSE ERROR, I CAN'T LOG INTO THE GAME EVEN THO UGH I TRIED EVERYTHING
SOKULUMEHMEDPASA
16 days ago Place EA app Technical Issues & Bugs
47Views
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0Comments
battlefield 1 oyununda harita sorunu
merhabalar ben battlefield 1 oyununda belli haritalarda oynayamıyorum . bu haritalar sina çölü süveyş ve fao kalesi bu haritalarda asla oyun başlamıyor bende bir sorun var zannetmiştim ama yaklaşık 2-3 aydır bu durum sürüyör lütfen yardımcı olun en güzel haritalarda oynayamıyorum .
Solved
maisah29
23 days ago Place EA app Feedback
25Views
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1Comment
My steam account is linked with an ea account which is not mine
i have a steam account which conntains 4 ea games (Samurai - https://steamcommunity.com/id/GetRichOrDieTriyin/) i tried to log-in to play burnout paradise remastred, and i found out that my account is linked to an ea account which is not mine, i'm 100% sure that this isn't my account, you can even check my battlefield 3 account Do something please - Boutaleb Mohammed.
987564227646214
25 days ago Place EA app Feedback
12Views
0likes
1Comment
Charged twice for game then can't submit error report.
I wanted to purchase the Command & Conquer Ultimate edition, but after clicking the pay button, was stuck on a sort of loading screen with a red spinning circle for over half an hour. I decided to try to reload the page and see if the purchase did indeed go through, however the EA app wanted me to purchase again as it was apparently still in my cart. I attempted purchase again, and had the same loading screen for close to half an hour, but eventually got a success message. The EA app then froze and I couldn't press any buttons, so I closed the app and then re-opened. The individual games from the collection were now in my library, however the collection itself was back in my cart awaiting purchase again. I deleted it from my cart, checked my banking app, and I have been charged twice for this collection. I have tried to submit an error report in app twice, but both times it fails. I would like one of the pending purchases cancelled (or refunded if they cannot cancel in time), but I am stuck how I can go about this when their error report will not work.
Solved
JohannaMaria1969
26 days ago Place EA app Technical Issues & Bugs
33Views
0likes
3Comments
EA
I opened EA to play my Sims 4 and it didn't work so I had to delete the app for it still not to work, I deleted the Sims 4 and reinstalled it, but that also didn't do it any help would be appreciated It on my laptop so windows
queenoli
26 days ago Place EA app Technical Issues & Bugs
124Views
0likes
9Comments
ea app updating
So, I am having trouble updating the EA app. It’s been stuck at 0% for about an hour. I tried resetting the app, but it still doesn’t work. I have plenty of storage on my Mac. What can I do? Once I tried reinstalling the app but I lost all of my save data. I also have a good internet connection.
Lucynk54
27 days ago Place EA app Technical Issues & Bugs
18Views
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PROGRAM NOT RESPONDING
I Downloaded EA app on my pc however, when I try to launch it the program just keeps on loading, sometimes showing error. I kept restarting and uninstalling/reinstalling but to no avail. no chat support option is available either.
pguc7znvwz7l
29 days ago Place EA app Technical Issues & Bugs
27Views
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0Comments
I had it, then I didn't.
Alright, EA, we need to talk because my Sims 4 experience has been a rollercoaster—and not the fun kind. First, the game tells me I’m not the administrator… except I am. Fine, after some deep dives into the forums, I find a fix. Crisis averted! But then, the game decides to gaslight me, claiming I don’t own my mod packs—despite them being installed. Whatever, at least the content still shows up, so I move on. Then, I make the grave mistake of opening the gallery. The game retaliates by murdering my internet, crashing EA, taking Discord down with it, and nearly crashing itself. If I’m willing to wait five minutes per item, I can eventually see the gallery, but at that point, I could probably knit my Sim a sweater in real life. And now, today’s brand-new nightmare: EA has apparently decided I own nothing. No Sims 4. No add-ons. Nothing. Just a blank slate as if I’ve never spent a dime. Which is particularly insulting because I just bought the Ranch expansion last night. I am beyond frustrated. Someone—preferably an EA rep—please fix my game so I can actually play what I paid for and finally ride my digital horses.
rebelequestrian
2 months ago Place EA app Technical Issues & Bugs
39Views
1like
0Comments

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app Technical Issues & Bugs","shortTitle":"EA app Technical Issues & Bugs","parent":{"__ref":"Category:category:ea-app-en"}},"User:user:5369979":{"__typename":"User","uid":5369979,"login":"haydensocial","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-12.svg?time=1721239731000"},"id":"user:5369979"},"ForumTopicMessage:message:11934440":{"__typename":"ForumTopicMessage","subject":"TS4 stuck on \"cancelling\"","conversation":{"__ref":"Conversation:conversation:11934440"},"id":"message:11934440","revisionNum":1,"uid":11934440,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:5369979"},"metrics":{"__typename":"MessageMetrics","views":38},"postTime":"2025-02-27T12:13:12.586Z","lastPublishTime":"2025-02-27T12:13:12.586Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" There was a recent update for my game and it was stuck in the updating process, it didn't even begin to load to 1% for like twenty minutes. So, I hit cancel in hopes that I could retry downloading again but now it has been stuck on \"canceling\" for about five hours. I need help please, I don't know how to fix this! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"324","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11929181":{"__typename":"Conversation","id":"conversation:11929181","topic":{"__typename":"ForumTopicMessage","uid":11929181},"lastPostingActivityTime":"2025-02-25T21:55:09.131Z","solved":false},"User:user:5365974":{"__typename":"User","uid":5365974,"login":"Kurosun93iku","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/custom/sims_02-1735828794680.jpg?time=1735828802000"},"id":"user:5365974"},"ForumTopicMessage:message:11929181":{"__typename":"ForumTopicMessage","subject":"So many issues","conversation":{"__ref":"Conversation:conversation:11929181"},"id":"message:11929181","revisionNum":1,"uid":11929181,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:5365974"},"metrics":{"__typename":"MessageMetrics","views":18},"postTime":"2025-02-25T21:55:09.131Z","lastPublishTime":"2025-02-25T21:55:09.131Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Okay, so, let's start from the easiest: my Discord account was hacked in 2023 and I lost it, had to make a new one. I didn't even remember I had it connected to my EA account and, honestly, only just today noticed so. I unlinked it, because of course, but I can't link my new one... because that's the policy for no fluffing reason? What the fluff. It makes no sense whatsoever. And there's no way to contact the support via the EA app or the site, only check guides and go :) if it helped or :( if it didn't. Baffling. Second issue: I can't get FIFA 13 starting. It takes ages to open up the config menu and then, when I hit \"Play\"... nothing happens. I've been playing the past two days no issue, I was playing not even 24 hours ago, hibernated my PC, got it working again, FIFA would no longer work and the EA app doesn't do much. I've repaired the game, I've closed everything and opened it up again, I restarted my PC... Nothing changes and nothing happens. Out of the blue, just like that. For no fluffing reason. And, of course, you can't ask help for FIFA 13 either since it's old- but I bought it, so I don't fluffing care if it's old as fluff, I want support for the game I spent money on. So, yeah, I'll be waiting for help because the state of EA's support is laugh-worthy; and that's only making me laugh to try and not cry about how terrible it is. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1375","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11903793":{"__typename":"Conversation","id":"conversation:11903793","topic":{"__typename":"ForumTopicMessage","uid":11903793},"lastPostingActivityTime":"2025-02-16T16:08:00.979Z","solved":false},"User:user:5350497":{"__typename":"User","uid":5350497,"login":"SOKULUMEHMEDPASA","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/custom/cc_01-1735826956958.jpg?time=1735827014000"},"id":"user:5350497"},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTkwMzc5My1pR3JIdXk?revision=2\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTkwMzc5My1pR3JIdXk?revision=2","title":"Ekran görüntüsü 2025-02-13 002858.png","associationType":"BODY","width":812,"height":500,"altText":""},"ForumTopicMessage:message:11903793":{"__typename":"ForumTopicMessage","subject":"BATTLEFIELD1 LICENCE ERROR","conversation":{"__ref":"Conversation:conversation:11903793"},"id":"message:11903793","revisionNum":2,"uid":11903793,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:5350497"},"metrics":{"__typename":"MessageMetrics","views":47},"postTime":"2025-02-16T14:00:25.809Z","lastPublishTime":"2025-02-16T16:08:00.979Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" LICENSE ERROR, I CAN'T LOG INTO THE GAME EVEN THO \n \n UGH I TRIED EVERYTHING ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"81","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTkwMzc5My1pR3JIdXk?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11883288":{"__typename":"Conversation","id":"conversation:11883288","topic":{"__typename":"ForumTopicMessage","uid":11883288},"lastPostingActivityTime":"2025-02-10T07:58:33.144Z","solved":true},"Forum:board:ea-app-feedback-en":{"__typename":"Forum","id":"board:ea-app-feedback-en","displayId":"ea-app-feedback-en","nodeType":"board","conversationStyle":"FORUM","title":"EA app Feedback","shortTitle":"EA app Feedback","parent":{"__ref":"Category:category:ea-app-en"}},"User:user:5337069":{"__typename":"User","uid":5337069,"login":"maisah29","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"id":"user:5337069"},"ForumTopicMessage:message:11883288":{"__typename":"ForumTopicMessage","subject":"battlefield 1 oyununda harita sorunu","conversation":{"__ref":"Conversation:conversation:11883288"},"id":"message:11883288","revisionNum":1,"uid":11883288,"depth":0,"board":{"__ref":"Forum:board:ea-app-feedback-en"},"author":{"__ref":"User:user:5337069"},"metrics":{"__typename":"MessageMetrics","views":25},"postTime":"2025-02-10T00:27:37.137Z","lastPublishTime":"2025-02-10T00:27:37.137Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" merhabalar ben battlefield 1 oyununda belli haritalarda oynayamıyorum . bu haritalar sina çölü süveyş ve fao kalesi bu haritalarda asla oyun başlamıyor bende bir sorun var zannetmiştim ama yaklaşık 2-3 aydır bu durum sürüyör lütfen yardımcı olun en güzel haritalarda oynayamıyorum . ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"284","kudosSumWeight":0,"repliesCount":1,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11873221":{"__typename":"Conversation","id":"conversation:11873221","topic":{"__typename":"ForumTopicMessage","uid":11873221},"lastPostingActivityTime":"2025-02-07T09:34:23.051Z","solved":false},"User:user:833543":{"__typename":"User","uid":833543,"login":"987564227646214","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=1721239691000"},"id":"user:833543"},"ForumTopicMessage:message:11873221":{"__typename":"ForumTopicMessage","subject":"My steam account is linked with an ea account which is not mine","conversation":{"__ref":"Conversation:conversation:11873221"},"id":"message:11873221","revisionNum":1,"uid":11873221,"depth":0,"board":{"__ref":"Forum:board:ea-app-feedback-en"},"author":{"__ref":"User:user:833543"},"metrics":{"__typename":"MessageMetrics","views":12},"postTime":"2025-02-06T20:48:49.315Z","lastPublishTime":"2025-02-06T20:48:49.315Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" i have a steam account which conntains 4 ea games (Samurai - https://steamcommunity.com/id/GetRichOrDieTriyin/) i tried to log-in to play burnout paradise remastred, and i found out that my account is linked to an ea account which is not mine, i'm 100% sure that this isn't my account, you can even check my battlefield 3 account Do something please - Boutaleb Mohammed. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"374","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11870334":{"__typename":"Conversation","id":"conversation:11870334","topic":{"__typename":"ForumTopicMessage","uid":11870334},"lastPostingActivityTime":"2025-02-07T07:33:41.384Z","solved":true},"User:user:149184":{"__typename":"User","uid":149184,"login":"JohannaMaria1969","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-5.svg?time=1721239561000"},"id":"user:149184"},"ForumTopicMessage:message:11870334":{"__typename":"ForumTopicMessage","subject":"Charged twice for game then can't submit error report.","conversation":{"__ref":"Conversation:conversation:11870334"},"id":"message:11870334","revisionNum":1,"uid":11870334,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:149184"},"metrics":{"__typename":"MessageMetrics","views":33},"postTime":"2025-02-06T00:15:53.733Z","lastPublishTime":"2025-02-06T00:15:53.733Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I wanted to purchase the Command & Conquer Ultimate edition, but after clicking the pay button, was stuck on a sort of loading screen with a red spinning circle for over half an hour. I decided to try to reload the page and see if the purchase did indeed go through, however the EA app wanted me to purchase again as it was apparently still in my cart. I attempted purchase again, and had the same loading screen for close to half an hour, but eventually got a success message. The EA app then froze and I couldn't press any buttons, so I closed the app and then re-opened. The individual games from the collection were now in my library, however the collection itself was back in my cart awaiting purchase again. I deleted it from my cart, checked my banking app, and I have been charged twice for this collection. I have tried to submit an error report in app twice, but both times it fails. I would like one of the pending purchases cancelled (or refunded if they cannot cancel in time), but I am stuck how I can go about this when their error report will not work. 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I tried resetting the app, but it still doesn’t work. I have plenty of storage on my Mac. What can I do? Once I tried reinstalling the app but I lost all of my save data. I also have a good internet connection. 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I kept restarting and uninstalling/reinstalling but to no avail. no chat support option is available either. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"238","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11851476":{"__typename":"Conversation","id":"conversation:11851476","topic":{"__typename":"ForumTopicMessage","uid":11851476},"lastPostingActivityTime":"2025-01-31T20:22:56.253Z","solved":false},"User:user:5307469":{"__typename":"User","uid":5307469,"login":"rebelequestrian","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-1.svg?time=1721239493000"},"id":"user:5307469"},"ForumTopicMessage:message:11851476":{"__typename":"ForumTopicMessage","subject":"I had it, then I didn't.","conversation":{"__ref":"Conversation:conversation:11851476"},"id":"message:11851476","revisionNum":1,"uid":11851476,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:5307469"},"metrics":{"__typename":"MessageMetrics","views":39},"postTime":"2025-01-31T20:22:56.253Z","lastPublishTime":"2025-01-31T20:22:56.253Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Alright, EA, we need to talk because my Sims 4 experience has been a rollercoaster—and not the fun kind. First, the game tells me I’m not the administrator… except I am. Fine, after some deep dives into the forums, I find a fix. Crisis averted! But then, the game decides to gaslight me, claiming I don’t own my mod packs—despite them being installed. Whatever, at least the content still shows up, so I move on. Then, I make the grave mistake of opening the gallery. The game retaliates by murdering my internet, crashing EA, taking Discord down with it, and nearly crashing itself. If I’m willing to wait five minutes per item, I can eventually see the gallery, but at that point, I could probably knit my Sim a sweater in real life. And now, today’s brand-new nightmare: EA has apparently decided I own nothing. No Sims 4. No add-ons. Nothing. Just a blank slate as if I’ve never spent a dime. Which is particularly insulting because I just bought the Ranch expansion last night. I am beyond frustrated. Someone—preferably an EA rep—please fix my game so I can actually play what I paid for and finally ride my digital horses. 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