Error EC:201, cannot open the app
After a quite long time of not using the app I tried to open it, but the app won't open. First, it tells me the app cannot connect to EA servers and tells me to open app in offline mode, however when I open offline mode the EC:201 error appears and it says that they cannot find my account, even though on safari I log in easily. I cannot do anything except trying to go on offline mode and close the app. Also, any advice I find on the internet is to open something windows related, but I have a mcbook and the app downloaded on IOS. Please somebody help me :( Also, I don't know if somebody from Poland will read it since its my chosen language so just in case I'll write the same in polish Po długim czasie nie używania aplikacji postanowiłam zagrać w coś ale aplikacja nie chce się otworzyć. Na początku jest napisane ze aplikacja nie morze się połączyć z serwerami EA i sugerują mi granie w trybie online, ale gdy klikam w ta opcje wyskakuje error EC:201 i mówią mi ze nie mogą znaleść mojego konta, mimo ze na przeglądarce z łatwością mogę się zalogować. Nie mogę nic zrobić prócz pójścia w rzekomy tryb offline albo zamknąć aplikacje. No i jeszcze każda rada powiązana z tematem jest o grzebaniu w Windowsie, a ja mam Macbooka a aplikacje pobrana na IOS. Proszę pomóżcie mi :((
EA APP：platform reasons led to login failure
I bought The Sims 4 on Steam, and I still don't get why I have to open EA App to play it—or why opening the game through EA App requires Steam too. Who came up with this ridiculously dumb design? If you're going to make me link both accounts, I should be able to launch the game directly from either platform without jumping through hoops. Anyway, now it's gotten even worse. Ever since the most recent update, about 8 out of 10 times I try to log in, I get a pop-up saying "platform reasons led to login failure." To actually get into the game, I have to keep smashing the "Play" button in EA App, wait like 30 seconds, and then get hit with a "try again later" message. If I'm unlucky, I might need to do that ten or twenty times before the Sims 4 window finally shows up. I've tried logging out and back into both Steam and the EA App multiple times, but nothing helps. My internet is fine—I even bought a VPN, just to rule that out. But honestly? It doesn't make a difference whether the VPN is on or off.You are offline. Connect to Internet to activate the game using EA account.
Product: The Sims 4 (Mac) Client: EA App Platform: macOS / Apple Silicon Issue: The Sims 4 launches from EA App, loads normally, runs ~20–40 seconds, then closes silently without error. Crash happens every launch. No authentication or license errors. System: MacBook Apple Silicon (M1, 7-core GPU) Metal: Supported (Metal 4) Display: 2560×1600 Retina macOS Version: (insert from sw_vers) Behavior: Game starts correctly → renders → runs ~30 sec → terminates silently → exit code 0. No missing files, no auth failure, no network error. Log excerpt: Game session was too short: 31 seconds Game process terminated error_code: 0 title: the-sims-4 Network: EA servers reachable, TLS OK, DNS tested (1.1.1.1 / 8.8.8.8), firewall tested ON/OFF, no connectivity failures, EA telemetry returns HTTP 200. Troubleshooting done: Cleared EA cache (CEF/QtWebEngine/Logs) Reset Sims folder (Documents/Electronic Arts/The Sims 4) Clean config, no mods Rebooted system Changed DNS Verified Metal + GPU Verified EA auth endpoint reachable Tested firewall ON/OFF Cleared WebView cache Tested clean launch Issue persists. Crash pattern: Runtime crash after start, no error dialog, exit code 0, reproducible, no entitlement/network failure. Possible causes: Apple Silicon / Rosetta conflict, ARM vs Intel runtime interaction, Metal/graphics crash, macOS compatibility regression, EA App ARM instability. Request: Please investigate why The Sims 4 crashes shortly after launch on Apple Silicon macOS without error. Specify which additional logs or diagnostic data are required.
E A APP ISSUE
I am a Veteran Sim of many years and feeling rather angry as to what is happening to the EA APP as its takes forever to open and display and then I play for a while then shut for a break then try to open EA APP again Is this since the latest update Never had issues before and i have a whole library of Sims Games including the new pack I have no mods I removed them repaired APP removed App reinstalled etc now getting fed up Please advise
I am unable to sign in with my home internet
I've been trying to sign into the EA app and was getting an EC 201 error. I've tried reinstall and repair the app but none of that worked. Then I found out that the problem also persists when trying to sign in through the website. As soon as I click sign in, I get a really long loading screen and I eventually reach a generic firefox error screen with a "try again" button. This problem also occurs when I try signing in through my phone. When I'm using mobile data or mobile hotspot, everything works perfectly fine, but hotspot clearly isn't an ideal way to play "online only" games. It all started when I was trying out the new skate game only to run into an 852146987 error. All of the sudden everything EA related stopped working.
Stuck on 2% 'preparing' while downloading
I've just bought Mass Effect: Legendary Edition and have been trying to download it for the past god knows how long to no avail. I've followed every forum tutorial and reddit post that I could find relating to this problem — and it's still stuck looping 'preparing' on 2%. I've cleared the app cache through app recovery, ended the EA Background task in Task Manager, signed out and back in, restarted my computer, deleted my temp files, running the app as admin, cancelled the download in-app (where it then stays stuck in a cancelling loop), tried downloading the game on another drive (still got stuck), and more (even re-installed the app via the website after it originally downloaded through Epic) I know it's not a problem with my SSD or my internet since I was easily able to download another game the day before through Steam without any issues. What do I even do now?
