Recover data
My account was linked to my play games account, it still shows the achievements I've made. I tried all the the troubleshooting steps. How do I recover the progress I've made, I've made in app purchases and still have the receipts. It claims to have my account linked and when I open it via play games (which still contains the achievements made with dates) load into a brand new game.7Views0likes0CommentsPurchease issues connection problems
Hello, I have been experiencing frequent crashes and disconnections from the game for the past two weeks. The game randomly closes, especially during gameplay, which has been very frustrating. Today, I purchased the 17th Anniversary Pack twice, but I did not receive the items. My coins were deducted both times, but the rewards were not delivered to my account. Additionally, due to these connection issues, I was disconnected during the 17th Anniversary event stages and missed out on bonus rewards. This has significantly affected my gameplay experience. Could you please: Check my purchases and deliver the missing items or refund the coins Investigate the connection/crash issues Compensate for the missed event rewards if possible Thank you for your support. Best regards14Views0likes0CommentsGoogle Play progress overwritten by new profile [edit: email address removed]
Hello. My old phone is broken and I am trying to restore my PvZ2 progress on my new phone. My Google Games ID was PointedTiger2352 on email [edit: email address removed] and I have 70/75 achievements unlocked. However, when I started the game on my new phone, a new profile named Aciiii2016 was accidentally created on the exact same email and it completely overwrote my old progress. I have contacted EA Help multiple times, but I keep getting automated responses telling me to use the in-game chat, which loops me back to the same articles without any real help. Can a Community Manager please look into my case and help me get my PointedTiger2352 profile back? I have screenshots of my achievements as proof.Solved36Views0likes1CommentBirthdayz Event, Birthday Troglobites Mission
Today there is a mission in the Birthdayz Event to “Defeat 25 Birthday Troglobites.” The problem is 2 of the 3 missions I found do not log ANY of the Birthday Troglobites that I defeat, specifically level 6 and level 10. The only mission that does count them, level 4, only produces 2 Birthday Troglobites. Either way this mission impossible to complete. This is the third time I’ve made a post about this exact issue, so I must be insane expecting a different result. Also, what is with the awful selection of bonus plants for this event? Why do you guys keep forcing seashroom on us? At least this time there is one single level it can be used on. That’s more levels than the last event it was featured in.60Views3likes2CommentsOfficially broken.
Something has happened and things have went from bad to worse. Graphics messed up or flat out missing. Most resources are in the negative. Now the game crashes seemingly every few seconds or if you try to play a level. I’ve played this game since day one and never seen it this bad. Due to incompetent updates, this game is literally unplayable. Just in time for the anniversary. Fun.40Views1like1CommentKing Shot WTF
All right, so the king shot Ad is getting beyond ridiculous. You can’t exit out of it and when you try to get rewards you get screwed out of them. You don’t get the reward… I mean seriously if you’re gonna send me an ad for a game in which I am definitely not gonna play ever because…GARBAGE, I mean, at least make sure I can exit this darn thing. This has been an issue for six months… get it fixed!!! And do better. I used to make apps. It’s not that hard to fix this. Get over yourself. You’re just IT guy.50Views1like2Comments