I have been charged a second time for BF6 phantom edition
EA please tell me how I can sort this. I purchased the phantom edition of BF6 on PC, but the extras wasnt showing. So i clicked on the phantom upgrade thinking this would install the add on and I have been charged another £30 for it when I already paid the full price for the phantom edition. I dont seem to be able to refund the addon, and I have no idea how I can send a message to for help because it seems your website makes it very difficult to find a customer service contact. PLEASE HELP!
I somehow managed to purchase Battlefield 6 twice
I bought Battlefield 6 yesterday but my library didn't update, so I thought the payment didn't go through so I tried again. Second time I could still not see BF6 in my library so I restarted the EA app and it was there. problem is now I've bought the game twice. Also, If I get 1 of the games refunded will it reset my progress?
Can't reedem a gift card!
First of all, there are only two payment options available in Azerbaijan for some reason — EA Gift Card or PayPal. PayPal doesn’t work in Azerbaijan, and there are no official EA Gift Card retailers here either. Because of that, I purchased a Global EA Gift Card from G2A, which is supposed to work in every country, including Azerbaijan. However, when I tried to redeem it in the EA App, the code wasn’t accepted. Then I tried to redeem it through EA’s official redeem website, and it said: "You can only redeem this card in the country where your first EA Cash Card was redeemed." I used to live in Turkey, but I moved back to Azerbaijan about 7 years ago. Even after that, I was still able to buy games and content from Origin (the old EA launcher) without any problems. To double-check, I even asked my brother (who currently lives in Turkey) to log into my account and try redeeming the card there — and he got the exact same message. Now, I could understand if I had previously activated a cash card in a different country and that caused the issue — but I never redeemed any EA or Origin cash cards before, anywhere. This is my first one, and it still refuses to work. This situation is extremely frustrating, especially for players in regions like mine where payment options are already very limited.
Cannot launch game due to error on EA end and no one will help :/
Not sure if this is a SIMS 4 issues or EA app issue but basically I bought aa few new Sims 4 packs with the current discount happening, downloaded them and now I cannot launch my sims game due to an error on the EA app. I have uninstalled the app and game. I have deleted the app and gone to download the app to trigger the option to "repair". I have opened the app in administrator mode. I thought it may have been the purchase through paypal as it says my payment is still pending but on my EA account, the payment and purchase is marked as completed. I'm still trying to trouble shoot on my own. I'm going to try clear the cache and I'm seeing if the game will load with any of my add on's downloaded, just straight base game, but I sent through 2 requests. 1 which wont show up in my cases, the second was marked as "resolved" with 0 communication and SUPRISE my issues isn't resolved. I waited in queue for 30 minutes to chat just to be told no one was available and that I could continue waiting. This is my last hope to hopefully get someone to respond to me whether it be someone who has some knowledge to help or hopefully ACTUAL EA support.
