How to get refund -
Ordered the wrong version of EA Play (on PC) - For some reason that doesnt work? So, i have cancelled the subscription. I have since purchased the correct version of EA Play for PlayStation. How do I go about getting a refund? So far, no luck even finding a place to open a support ticket. Any help would be greatly appreciated.
Visa Gift Card Compatability
I recieved a visa gift card over the holidays and am unsure of whether or not it can be used to purchase content from the EA app (specifically sims 4 add-ons). If anyone knows if/how it can be done, help would be very much appreciated. For additional context, I do not know the name and/or address it was purchased under.
Games Bought On Xbox App Not Showing Up On EA app
Hello, I recently purchased Dragon Age: Origins and Dragon Age II through the Xbox app. However, when I open the EA app and check my library, neither game appears. In the Xbox app, the only option shown is the Ultimate Edition for each game, but I am not able to download them. Instead, I’m prompted to either purchase the Ultimate Edition again or subscribe to EA Play/Ultimate Pass, despite already owning the base games. I have confirmed multiple times that my Xbox and EA accounts are correctly linked and that I am signed into the same account on both apps. At this point, I’m unsure how to access the games I already purchased. I would appreciate any assistance in resolving this issue. Thank you.
Region problem during payment
I'm trying to subscribe to the annual ea play pro plan so I proceed and put all the correct card info and that I don't want the card to be saved, I tried 3 cards The first card was a uae issued international Mastercard and I put the region as uae and it proceeded to pay then got hit with the "wrong region" message, I readded the same card but with the region set to Egypt as if it'll fix the issue and still nothing happened and the transaction is halted by the same error Then I tried paying with 2 Egyptian local visa cards and put all the correct info and region is set to Egypt so it's local and still the same message halts the transaction. I changed my account's region from uae bcs it was the country I set my account in to Egypt where I'm living rn and still also nothing changed when I tried all 3 cards, it's becoming frustrating tbh and I hope anyone from the ea support team gives me an actual guide on how to fix this Thanks in advance
