Paywall crash?
I'm trying to buy the new sims pack and when i confirm my security code it takes a dollar out of my account but doesn't accept my card and won't tell me the total amount. So far, its taken 3 dollars from me and won't let me buy the pack, I'm trying to get a refund but the chat system is down too and it won't process my request. i just want the new pack, my husband gave me the money to buy it for my birthday T~T
Game successfully redeemed: Not in library
Just redeemed a copy of Dead Space 3 on the EA app. It showed the correct game as the key as well as let me download it initially. Message popped up that said I would have to purchase the game from the hub as well as I don't own the game so my download bricked. Deleted cache 3 times still not in library.
Sims 4 Packs purchased not appearing in library after many hours
I purchased Cottage Living and Enchanted by Nature and it's been hours, it still doesn't appear in my library. I've tried everything, deleting cache, uninstalling and installing the whole game, etc. These are such expensive games, how can it be that we cannot access to the content after buying it?!
Redeemed two games from third-party, did not appear in library
I successfully redeemed two codes for The Sims 3 and The Sims 3: Showtime that I purchased from a third-party seller. I was prompted to install them, but they disappeared from my library. At first, I thought the problem was I redeemed Showtime without base game in my library, so I bought base game to see if it would appear, but both games are not in my library. I have already cleared my cache several times.
Missing content in my game
Hey guys i'm really confused because a few months ago I had bought these two packs during the spring sale : Cats & Dogs as well as City Living. Everything was fine at first, the packs we're working perfectly fine until I come back a few months later after taking a break to see both of them being gone... Which I found super weird because when I opened my game it said that those packs we're required even though It showed on Electronic Arts that I had installed both of them. I tried contacting the E.A support by email but they're taking way too long to answer me so if anyone could tell me why it's happening. I have pictures down below that could help you guys. As you can see i'm clearly holding a cat in my saved game, I wish I had proof that my sims was in an apartment but like I said both game mods are showing that they are installed. Please if possible to not tell me to look at the troubleshooting steps, I already did!!!
Summer Sale 2025 Ended Before I Could Get My Discount
Hi there I tried to purchase two expansion packs of The Sims 4 (Seasons and Eco Lifestyle) in the EA app on my computer because of the Summer Sale action. When I added these two packs to my cart, the subtotal showed was € 31,98. When I wanted to complete my order, the total switched to € 79,98 (the original price of both packs). I added screenshots to this post. I reached out to the helpdesk. Unfortunately the person there couldn't help me and suggested me to write my feedback on this forum. The Summer Sale was until the 10th of July and at this moment it's still the 10th of July (at least, where I live). The person who tried to help me said the Community Manager would answer my post here at the forum. I really looked forward to download and use these packs, so I definitely hope there's any solution to this problem... Kind regards Loubuss CM edit: edited title for clarity.Bought some 4 packs from EA app and they aren’t available
Hi there, Yesterday I bought multiple sims 4 packs and kits on the EA app, I received an email of my orders so there is proof I bought directly from EA, however, I am on a Mac and the packs I bought are not in my game and are showing up as ‘available on windows’. I did previously have a windows computer but I bought new packs on my mac, now I have no idea what to do as it cost me a lot of money for stuff I can’t even use
EA Error code and failed payment when making purchase
hello, am i the only one for whom ordering a sims pack is impossible? i wanted to profit from the promos to buy spa day but after trying 4 times, disabling my VPN, going to EA app AND the site, trying with PayPal instead, i always fail. So I wanted to know if this has happened to anyone else and if you had any advice. The purchase is marked as failed 4 times in my order history, my monetary limit has dropped from 83 to 58€ and I haven't received any order confirmation in mailbox. I got error messages when the application asked me to enter the credit card verification code. I also received two error codes: 54001 and 54005. So my two questions are: 1. Will I be charged, knowing that the purchases failed? 2. how do I get back to being able to buy a sims 4 pack on the EA app platform? thank you very much. i've cleared the cache and searched for an update; i've also restarted my computer.
