Unable to launch game due to "not owning the game"
I've been working with the support to try and resolve this, but they directed me to the forums. I can't launch my Red Alert 3 from my library. I bought the game back when it came out on CD-Rom and added it on Origin as was required. After the update to the EA-app (and I think the launch of the C&C remastered collection). The game no longer is able to download as I get an error messages stating: Which is silly as I'm looking at the CD-Rom lying in front of me. The game doesn't have its own gamehub and the only option under the three dots is to download it, which gives this error. Having down the usual gamut of uninstalling, repairing, cache clearing, restarting etc. The service team couldn't help me further and directed me to post over here. Is there anyone who can help me out?
We've canceled the download because you don't own this game.
Trying to install Command & Conquer Red Alert 3 w/ Uprising from the Ultimate collection, i got this message, "You don't have access - We've canceled the download because you don't own this game. To play, go to the Game Hub to get the game." According to EA support, This purchase is too old to help with???? I made the purchase back in 2012. I did EVERYTHING EA asked me about clearing the cache or running the app as admin or even reinstalling the app....I went one step farther and reformatted my computer and I still get that **bleep** error. EA has asked me to be patient while they figure this out. I have the app in my library so that's not the issue. Any support or help would be awesome. CN: 235252261
Missing DLC after redeeming code
Hello everyone, I come for your help with a rather inconvenient problem. So today i bought to EA store keys, one for each of the SPORE addons, at first both seemed fine, but when i went to download them the Galactic Adventures one was missing, i tried to input the code again but it said that it was already redeemed. Since then, and with the help of customer support, i reinstalled the app, cleared the cashe and nothing. They verified that it is on my account, i just can't acces it through the app, which is strange. Does anybody know anything else i can try?
1 Missing DLC + 3 games EA APP says I don't own them
My issues mass effect Missing dlc bring down the sky 2, EA App is saying I don't own 3 games I purchased in the past. EA App will not let me download them. I cleared app cache. games I bought are Kingdoms of Amalur: Reckoning, Burnout Paradise, Mirror's Edge, Case Numbers: Your case number is #931439096 Your case number is #828351503 Your case number is #875675424 Even though I made the case numbers. I'm not getting a confirmation email and it's been several days and no one has contacted me. Also, all my case numbers are missing on my account too. I tried to find a email or phone number for USA support but i can't find anything. I try the virtual chat and all i get are case numbers and it's been several days. Please help. it's really frustrating.
Proplems with paying on the EA App
If i want to pay with Paypal, the window for Paypal opens and i log in but then it doesn´t load properly. And if i want to pay per card they don´t accept it. Everywhere else i can pay with my Visa card put not with EA. I originally wanted to purchase Snowy escape and when it didn´t worked on the App i wanted to purchase it over the website but it isn´t on there apparently. What do i do now?
RESTART: Issue with Ea play - pass expired but not so in Xbox game pass
3 weeks in. No resolution. EA blames XBOX, XBOX blames EA - to me it's EA as XBOX shows everything correctly. I've done full cycle of troubleshooting several times. Contacted both teams - it's shocking how hard is it to get hold of anyone at EA and when you do, they've got no clue (just running off a script). Clearly issue in data between XBOX & EA but no means of EA team sending request to XBOX team to clarify and fix issue if account confirmed as Premium?
