Game packs not showing up
I redeemed three separate digital codes for TS3 expansions and only one is showing up in my game library. I tried to redeem them again, thinking they probably didn't go through the first time, but it says the codes have already been redeemed. I've restarted the app multiple times, refreshed the pages, and still nothing. Only one of them has downloaded, and the other two are still nowhere to be found. Has anyone else had this issue? If so, how do I fix it? Already reported the issue.
EA Error code and failed payment when making purchase
hello, am i the only one for whom ordering a sims pack is impossible? i wanted to profit from the promos to buy spa day but after trying 4 times, disabling my VPN, going to EA app AND the site, trying with PayPal instead, i always fail. So I wanted to know if this has happened to anyone else and if you had any advice. The purchase is marked as failed 4 times in my order history, my monetary limit has dropped from 83 to 58€ and I haven't received any order confirmation in mailbox. I got error messages when the application asked me to enter the credit card verification code. I also received two error codes: 54001 and 54005. So my two questions are: 1. Will I be charged, knowing that the purchases failed? 2. how do I get back to being able to buy a sims 4 pack on the EA app platform? thank you very much. i've cleared the cache and searched for an update; i've also restarted my computer.
Game not being redeemed
I recently tried to redeem a code on the EA app but it sent me a weird message (I didn't manage to screenshot it) it said something along the lines of "you can't download this game as it's not present on you game hub" I clicked "ok" on the message twice, and that was it, I still didn't get the game and now if I try to redeem it it says it's already been redeemed. What can I do?Summer Sale 2025 Ended Before I Could Get My Discount
Hi there I tried to purchase two expansion packs of The Sims 4 (Seasons and Eco Lifestyle) in the EA app on my computer because of the Summer Sale action. When I added these two packs to my cart, the subtotal showed was € 31,98. When I wanted to complete my order, the total switched to € 79,98 (the original price of both packs). I added screenshots to this post. I reached out to the helpdesk. Unfortunately the person there couldn't help me and suggested me to write my feedback on this forum. The Summer Sale was until the 10th of July and at this moment it's still the 10th of July (at least, where I live). The person who tried to help me said the Community Manager would answer my post here at the forum. I really looked forward to download and use these packs, so I definitely hope there's any solution to this problem... Kind regards Loubuss CM edit: edited title for clarity.
