FC 27 Kuwait – Ping Increased from 25–35ms to 55–65ms | Middle East
Hello EA Support, I'm playing EA SPORTS FC 27 on PS5 from Kuwait, using Ooredoo 5G with an Ethernet connection. In FC 26, my ping was consistently 25–35ms. However, since the first day of FC 27, my ping has increased to 55–65ms across all online modes, including Ultimate Team Draft. I have tested multiple matches, and the latency remains consistently high. A friend of mine in Kuwait using Zain also experiences similar ping, despite playing separately on a different internet connection. My connection tests show that I can achieve approximately 20ms latency to Cloudflare, with no significant packet loss. However, FC 27 consistently connects at 55–65ms. Could an EA representative please clarify: 1. Which game data center are players in Kuwait currently connecting to in FC 27? 2. Are the Dammam (Saudi Arabia), Manama (Bahrain), and Dubai (UAE) game data centers currently operational and available for FC 27 matchmaking? 3. Has there been any change to Middle East matchmaking, data center availability, or server routing compared with FC 26? 4. Is EA aware of increased latency affecting players in Kuwait and other Gulf countries, and are there any planned fixes? I would appreciate a response specifically addressing the game data center availability and routing, rather than general home network troubleshooting. Thank you.Still not able to connect to Ultimate Team - 5 days since Early Access release
Hi EA Support, I have not been able to access Ultimate Team at all since the Early Access release ( On Nintendo Switch). I can connect to the EA servers on the welcome menu, but everytime I try to connect to Ultimate Team, I get the error the it is Unable to connect, and to go to ea.com/unable-to-connect. i have tried all the troubleshooting steps, and still can’t get on. You make it almost impossible to speak to someone in your support team. It’s getting to the stage where I just want it sorted or I’ll be asking for a full refund. The only part of the game I can access is Kick Off. it is nothing to do with my connection, because I am still able to access Ultimate Team on FC26 on the same device. Could you suggest how to fix this issue please. Many Thanks
FC 27 PC: DualShock 4 Stops Working on Bluetooth When Game Starts
Hello EA Support, I am experiencing a controller issue in EA SPORTS FC 27 on PC. I am using a Sony DualShock 4 controller. Windows detects the controller as "Wireless Controller". The problem happens specifically when I use the controller over Bluetooth and start FC 27. When the controller is connected to Windows through Bluetooth, Windows detects it normally. I can use the controller in Windows settings, and joy.cpl detects it correctly. The controller status is shown as "OK". The buttons and analog controls are detected normally. However, when I launch EA SPORTS FC 27, the controller light turns off and the controller stops responding correctly in the game. The important part is that the same controller works normally when connected with a USB cable. With USB: The controller works normally in FC 27. All buttons and analog controls work. I can fully control the game. The controller light behaves normally. With Bluetooth: Windows detects the controller normally. joy.cpl detects the controller normally and shows "OK". FC 27 launches. When the game starts, the controller light turns off. The controller then does not work correctly in the game. I have already performed extensive troubleshooting. I tested the controller in Windows. It is detected as Wireless Controller and works normally in Windows. joy.cpl also detects it correctly. I tested the same DualShock 4 using a USB cable. FC 27 works normally with USB. I tested the same controller and the same old Bluetooth dongle on another PC. FC 27 worked correctly over Bluetooth on that other PC. I replaced my old Bluetooth dongle with a brand new TP-Link UB500 Bluetooth 5.4 USB Adapter. I installed the official TP-Link driver. Windows detects the adapter correctly and Device Manager reports that the device is working properly. I removed and re-paired the Wireless Controller through Bluetooth. The controller pairs successfully and works normally in Windows. I completely reset Windows. I selected "Remove everything" and also selected the option to clean the drive. After the reset, I set up Windows as a new PC and did not restore my previous Microsoft backup or settings. The problem still happens on the completely fresh Windows installation. I also reinstalled the necessary motherboard, chipset, network, audio and NVIDIA drivers, as well as the official TP-Link UB500 driver. I checked the Microsoft GameInput service as well. Changing its startup behavior did not solve the Bluetooth problem. I also checked the Bluetooth adapter power management settings and disabled the option that allows Windows to turn off the adapter to save power. I restarted the PC and tested FC 27 again, but the same problem remained. I checked the TP-Link adapter in Device Manager. There are no warning icons or driver errors. Its status says that the device is working properly. I also tested another controller with the previous Bluetooth adapter, and FC 27 still showed abnormal controller behavior. The most important comparison is: Same controller + Bluetooth + another PC + FC 27 = works normally. My PC + same controller + USB + FC 27 = works normally. My PC + Bluetooth + FC 27 = controller stops working when the game starts. Fresh Windows installation + new TP-Link UB500 + Bluetooth controller + FC 27 = same problem. Because the controller works correctly through USB, works correctly in Windows, works correctly in joy.cpl, and also works correctly over Bluetooth with FC 27 on another PC, I believe this may be related to how FC 27 handles the Bluetooth/HID controller connection on my PC. I would like to know if this is a known FC 27 issue with DualShock 4 controllers over Bluetooth on Windows 11. Could you please investigate DualShock 4 Bluetooth controller detection, Bluetooth HID input handling, FC 27 taking control of the Bluetooth controller when the game starts, and possible controller profile or input device issues? I would also like to know whether this is a known FC 27 bug that may be fixed in a future update or patch. I have already replaced the Bluetooth adapter, completely reset Windows, reinstalled drivers, re-paired the controller, tested USB, tested another controller, tested the same controller on another PC, and verified the controller through Windows and joy.cpl. At this point, the problem only appears when FC 27 starts while the DualShock 4 is connected through Bluetooth on my PC. Please let me know if this is a known issue and whether it is being investigated for a future update. Thank you for your help.
