C&C games - "Failed to launch game" error
Greetings, EA support told me to post here as they have no fix currently for this issue nor any other troubleshooting steps to try. (Case #207569798). Also, via the "EA error reporter" (within the EA app) I submitted a report which has the report ID: "b5282740-5a98-41a4-aa8e-f605b90ce194". I'm using Windows 10 Home (22H2 OS Build 19045.5737), fully updated, and EA app v13.437.0.5950 (94974-56e58c512c). On a local user Windows session, C&C3, C&C4 Tiberium Twilight and C&C Red Alert 3 will launch via EA app (ran as admin), but not: 1) C&C and The Covert Operations; 2) C&C Generals and Zero Hour; 3) C&C Red Alert; 4) C&C Red Alert 2; 5) C&C Renegade and; 6) C&C Tiberian Sun and Firestorm. Those six C&C games will all produce the error in the EA app: "Failed to launch game. An error occurred on our end caused the launch to fail. Try again a little later." when attempted to be launched (as described above). These nine C&C games will launch without any problem from the EA app on the admin session. Launching straight C&C95.exe from C&C and The Covert Operation install folder on local user session, with or without admin rights, will run the game just fine in both cases, but the EA app can't launch it! EA support confirmed games should run when launched from EA app on non-admin Windows session. sfc /scannow and dism /online cleanup-image /scanhealth scans have been run. EA app cache was reset. EA app was reinstalled (CCleaner + manually deleted EA related folders in ...\AppData\local, locallow and roaming). All Microsoft Visual C++ versions are up-to-date and were repaired. Graphic driver is up-to-date. Booting with all non-Windows services disabled didn't allow games to boot. Games were repaired. Games were reinstalled (CCleaner + del local, locallow, roaming...). Both the games and EA app directories have all permissions on the local user Windows session (right-click folder > Properties > Security tab > Advanced > Permissions). Creating a new local user account on the PC and launching these six C&C games via the EA app (ran as admin) also produces the error. Fully disabling UAC on admin session sets the UAC on local user Windows session to level 3 ("Always notify me (and do not dim my desktop) when:"). Games received new entitlement. EA support said the "Failed to launch game" issue would be caused when "something in the player PC conflicts with EA app" and "services" could also be the cause. If so, what "services" needs to be running for C&C and The Covert Operations to launch? EDIT (~April 23rd 2025): I hypothesized that some of EA app's processes which are running on the admin session would not be running on the local user session and further tested which processes are running on both sessions when launching C&C and The Covert Operations and identified some differences. Of note, on local user session, launching C&C and The Covert Operations from the EA app (ran as admin) have EABackgroundService.exe launching EAGEP.exe, but that latter process fails to launch EADesktop.exe*32 as sub-process (while it succeeds on admin session) and then EAGEP.exe simply shuts down a few seconds after being launched. (Please see picture below). Also on local user session, when the EA app is running, it is missing one EACefSubProcess.exe (also see the picture below). It seems to me that the issue could lie with the EA app and not the games themselves (since the games launch fine on the admin session). EDIT (June 1st 2025): I updated the EA app today, from version v13.437.0.5950 (94974-56e58c512c) to v13.477.0.5990 (96992-a9584648e1), but the issue still persists. I submitted a new EA app error report with the ID: a110da93-add5-4572-99fd-fdba9ccd474a. Any help to get those games running on non-admin Windows session via the EA app will be much appreciated! Mike [CM Edit - Adding information from OP's separate solution thread] C&C4 - General system error - FIXED When launching C&C4 Tiberium Twilight via the EA app on local user session with EA app ran as admin, the game asks to enter the EA account login credentials. Entering the EA account credentials in the C&C4 login screen and trying to login gives the error message "General system error". (Please see the picture below). On an admin session, launching C&C4 via the EA app and entering the credentials succeeded and the game was able to launch properly. Afterwards on local user session, launching the EA app as admin and from it launching C&C4 had the process of login succeed this time. My intuition tells me that the admin session wrote the files associated with the login process and then the local user session could use them.
C&C Red Alert 2 and Yuris Revenge
Hi, i own the Ultimate Collection, bought over EA, just contacted the support but they want or cant help, said game is no longer supported. Thats an absolute user unfriendly answer. But back to my problem, is start the game over ea app, game starts, windows with activation pops up i enter my credentials, the windows closes and iam back in the ea app. nothing more happens, game did not start. If i entered incorrect credentials, its been recognized as uncorrect user or password, but with correct ones the failure as mentiond above happens. Maybe anyone could help. kind regards Y2Killer
[Under Investigation] Command & Conquer: Rivals Crashing Issues
Hi everyone, We've seen some recent reports of crashes happening with Command & Conquer: Rivals. We wanted to let you know that we are aware of this, and we are currently working on getting it fixed as soon as we can. Thank you for bearing with us while we are working on getting these crashes sorted out.
Rivals - JumpJet needs new balance
Good day EA, I would like to bring your attention to a significant balance issue with the JumpJet unit in Command & Conquer Rivals that is currently impacting gameplay experience. This unit effectively becomes uncounterable in many situations due to its exceptional mobility, as demonstrated in the video I've attached. https://youtu.be/6wNWP2j2SXo I would like to suggest one of two potential adjustments: Increase the Tiberium cost from its current value from 40 to 50 Tiberium to better reflect its utility, OR Reduce the movement speed from "fastest" to "faster" to allow for more viable counterplay options.
Has anyone else had this problem with Red Alert 3?
Hi all, I re-installed RA3 and it won't launch, only showing the following message. I've tried repairing, re-installing again, restarting my pc and I've reach the point that I have no idea why this has happened. All my other CnC games are working 100% expect Red Alert 3. Any help would be appreciated in trying to solve this.
Offline play.
When I purchased the cnc games I was Not informed internet access was mandatory to play any of these games campaigns, skirmish requires no internet online or other features that don’t require online access. This is EA security measures stopping these old games working correctly but they can just blame uses pc and keep the money well those with no connection to internet no longer have access to games they paid for. Most of these cnc games do not require internet connection. Iv followed ever path to try get original cnc working with zero success. Tiberian war/firestorm doesn’t work. Ut add a patch and it does st& , generals/zero hour require online access to start. Should have kept all my cd versions at least then I could call them my games All these downloads are not uses games even if you paid full price EA APP own them and we pay for that.!!!Cant load in for Skirmish mode on Red Alert Remastered
Whenever i try to load into a skirmish game from the main menu, the game immediately crashes. It says it is generating a crash report, but that doesn't seem to appear either (see image). I can play campaign mode fine and can play all modes including Skirmish on Command and Conquer, but for some reason Red Alert Skirmish doesn't load. Has anyone else experienced this? I've try to reinstall, delete roaming files, sign in as administrator and run compatibility but none seem to work. Any help would be greatly appreciated. Also should mention I bought/download via Steam if that makes a difference
C&C Red alert 3 and C&C Red alert 3 : Uprising
I bought the ultimate collection and there are some games that are lunched by the same icon. For instance, C&C Red alert 3 : Uprising is lunched under the C&C Red alert 3 icon, the main problem is, the version of the C&C Red alert 3 is v1.13 and it cannot be played online. I bought the single game C&C Red alert 3 , and now i lost my C&C Red alert 3 uprising expansion, the only good thing is now my C&C Red alert 3 is on the right version. I need someone to solve this and give me an answer to this issue
Red Alert 1 original game is stuck on the menu screen. No selection's
Hello, Red Alert 1 the original game is not able tos tart on windows 11. I own both games on EA App, Origin, and Steam. But for now, the version from EA app stops at the red alert screen. No intro, no cutscenes. Just right into the red alert menu where you are suppose to select, new mission, counterstrike and aftermath, are no where to see. It's almost like the background is only a picture. I will attach a picture. Is there any solution for this. I am running on windows 11 at the moment.
