Match rollback after a substitution fails to synchronize
Match: STAM INCAS-X2RUE Esport Game mode: Pro Clubs Match type: Normal 11v11 match During a Pro Clubs 11v11 match, there appears to be a synchronization issue when a substitute is supposed to enter the game. In our case, the substitution was supposed to happen around the 54th minute. However, the substitute never actually entered the match. We continued playing normally. Then, at approximately the 88th minute, we scored a goal. Immediately after the goal, everything happened very quickly. The game suddenly started a 3-second countdown. After the countdown finished, the match was rolled back to the 54th minute, returning us to the point where the substitution was originally supposed to happen. However, the substitute still did not enter the match after the rollback. As a result, approximately 34 minutes of gameplay were completely erased. All events that happened between the 54th and 88th minutes were lost, including goals, cards, and other match progress. Expected behavior: If a substitution fails to synchronize, the game should resolve the synchronization issue without rolling the match back and deleting previously registered gameplay. Actual behavior: The game triggered a 3-second countdown immediately after a goal in the 88th minute, then rewound the match to the 54th minute because of the failed substitution synchronization. The substitute still did not enter after the rollback, and all progress made between the two timestamps was lost. This occurred during the STAM INCAS-X2RUE Esport match, a normal Pro Clubs 11v11 match. Match details: proclubshead.com/27/club-league-matches/gen5/108841/#match-info-1
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For tree days I have attempted to obtain any meaningful assistance from this organization. Their focus appears limited to revenue, and when they should respond to those funding their operations, they show little concern. Regrettably, they are a shameful company. Help your community. This is so stupid u guys are not helping, a lot of people with this dumb problem and you guys don't do nothing about. A big company like this it's terrrible for your future.Almost 3 days after and no UT and no help !
For tree days I have attempted to obtain any meaningful assistance from this organization. Their focus appears limited to revenue, and when they should respond to those funding their operations, they show little concern. Regrettably, they are a shameful company. Help your community. This is so stupid u guys are not helping, a lot of people with this dumb problem and you guys don't do nothing about. A big company like this it's terrrible for your future.
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