With the launch of Season 28, our team made changes that resulted in a significantly more stable, performant Apex Legends experience for our community - specifically, in instances where players would encounter FPS drops or their match would feel like it was running in slow motion.
After thorough investigation, we discovered the root cause of a server bottleneck. Our cloud infrastructure works by having multiple game servers running on each AWS machine. In some cases, the CPUs for these machines were hitting 100% usage and resulted in players experiencing performance drops and slowmo servers.
Our team implemented numerous server performance optimizations and, as a result, we have seen a substantial drop in instances of matches with these issues. We are happy to report: players are experiencing more stable matches!
The above graph displays CPU usage for Ranked servers (the mode where we saw the most instances of slomo) - you can clearly see a drop with the 28.0 launch on 2/10 10:00 PT. The minor fluctuation you see just after 16:00 PT was caused by a small server update we deployed at that time
As always, we will continue to closely monitor and look for more opportunities to improve game stability.
Community Manager