Community ManagerThis initiative does not address the root cause and is very likely to prove ineffective. Furthermore, it carries the risk of creating a false sense of accomplishment that developers have taken action to address the issue, offering no real benefits while introducing drawbacks.
Active population and total account count are completely different things. No matter how much you merge servers or extend queue times, it is meaningless if the number of players actually online and playing in that rank tier during that timeframe is low. Instead of focusing on increasing the overall capacity, the focus should be on reducing dormant accounts and increasing the active player population in Plat+. Otherwise, nothing will change, and lower-ranked players will continue to get pulled into lobbies with Predators and Masters. You are missing the real reason behind Matching miss.
The current approach is like making a colander bigger to hold more water despite it being full of holes. While taking action is commendable, it is equally vital to pause and evaluate the underlying cause first. Please engage with data with a clear sense of purpose—understanding why you are collecting it and how it connects to the next steps—rather than simply gathering numbers for the sake of collecting them.
