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[INFO] EA app - What does this INST Error Code mean?

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EA_Leeuw
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3 years ago
Understanding and Troubleshooting Common EA app Error Codes This guide aims to shed light on the topic of understanding and troubleshooting common EA app error codes. Whether you're encountering iss...
Published 3 years ago
Version 1.0
EA_Leeuw's avatar
EA_Leeuw
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2 years ago

INST-18-4103 - Incorrect hash value

This error indicates that our installer's download appeared to be tampered with or downloaded incorrectly.

Possible steps to resolve:

  1. Follow Common troubleshooting steps above.
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EA_Leeuw
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2 years ago

INST-14-1603 - Unknown fatal error

This error indicates that a generic fatal error happened during our install.

Possible steps to resolve:

  1. Manually install any missing VC Redistributables from: https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist.
    1. Note: we rely on x86 (32-bit) versions 10 (2010), 11 (2012), 12 (2013), and 14 (2015+), as well as the x64 (64-bit) version of 14 (2015+).
  2. Follow Common troubleshooting steps above.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    INST-3-1920 - Failed to start Background Service

    This error indicates that we successfully installed our game management service, but that it wasn't able to start.

    Unfortunately, we're not sure why this happens, the Common troubleshooting steps above may help, but if not please get in touch with us on EA Answers HQ. We'd be particularly interested to know if the following file exists on your PC: C:\ProgramData\EA Desktop\Logs\EABackgroundService.log.

    • EA_Leeuw's avatar
      EA_Leeuw
      Icon for Community Manager rankCommunity Manager
      2 years ago

      INST-14-1460 - Local operation timeout

      This error indicates that we tried to run an installer for one of our dependencies and were unable to do so. This can commonly occur when trying to install the VC Redistributables.

      Possible steps to resolve:

      1. Manually install any missing VC Redistributables from: https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist.
        1. Note: we rely on x86 (32-bit) versions 10 (2010), 11 (2012), 12 (2013), and 14 (2015+), as well as the x64 (64-bit) version of 14 (2015+).
      2. Follow Common troubleshooting steps above.
      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        2 years ago

        INST-21-1152 - Installer already running

        This error indicates that the EA app installer is already running.

        Possible steps to resolve:

        1. Check to see if a Windows UAC elevation prompt is waiting for your attention (the EA app client installer requires Admin permissions to proceed).
        2. Follow Common troubleshooting steps above.