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[INFO] EA app - What does this INST Error Code mean?

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EA_Leeuw
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3 years ago
Understanding and Troubleshooting Common EA app Error Codes This guide aims to shed light on the topic of understanding and troubleshooting common EA app error codes. Whether you're encountering iss...
Published 3 years ago
Version 1.0
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EA_Leeuw
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2 years ago

INST-14-1460 - Local operation timeout

This error indicates that we tried to run an installer for one of our dependencies and were unable to do so. This can commonly occur when trying to install the VC Redistributables.

Possible steps to resolve:

  1. Manually install any missing VC Redistributables from: https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist.
    1. Note: we rely on x86 (32-bit) versions 10 (2010), 11 (2012), 12 (2013), and 14 (2015+), as well as the x64 (64-bit) version of 14 (2015+).
  2. Follow Common troubleshooting steps above.
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EA_Leeuw
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2 years ago

INST-21-1152 - Installer already running

This error indicates that the EA app installer is already running.

Possible steps to resolve:

  1. Check to see if a Windows UAC elevation prompt is waiting for your attention (the EA app client installer requires Admin permissions to proceed).
  2. Follow Common troubleshooting steps above.
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    EA_Leeuw
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    2 years ago

    INST-14-12002 - Network timeout

    This indicates a network connection issue.

    Possible steps to resolve:

    1. Ensure you have a stable network connection,
    2. Follow Common troubleshooting steps above to retry,
    3. Try again at a later time.
    • EA_Leeuw's avatar
      EA_Leeuw
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      2 years ago

      INST-14-12029 - Connection failed

      This indicates a network connection issue.

      Possible steps to resolve:

      1. Ensure you have a stable network connection,
      2. Follow Common troubleshooting steps above to retry,
      3. Try again at a later time.
      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        2 years ago

        INST-14-1601 - Windows Installer Service Missing

        The EA app installer relies on the Windows Installer Service, this error indicates that that service was unavailable and that there may be a problem with your system configuration.

        Possible steps to resolve:

        1. See Microsoft help topic available here.
          1. The full text of the system error is: "The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance."