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[INFO] EA app - What does this INST Error Code mean?

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EA_Leeuw
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3 years ago
Understanding and Troubleshooting Common EA app Error Codes This guide aims to shed light on the topic of understanding and troubleshooting common EA app error codes. Whether you're encountering iss...
Published 3 years ago
Version 1.0
EA_Leeuw's avatar
EA_Leeuw
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3 years ago

INST-21-1152 - Installer already running

This error indicates that the EA app installer is already running.

Possible steps to resolve:

  1. Check to see if a Windows UAC elevation prompt is waiting for your attention (the EA app client installer requires Admin permissions to proceed).
  2. Follow Common troubleshooting steps above.
EA_Leeuw's avatar
EA_Leeuw
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3 years ago

INST-14-12002 - Network timeout

This indicates a network connection issue.

Possible steps to resolve:

  1. Ensure you have a stable network connection,
  2. Follow Common troubleshooting steps above to retry,
  3. Try again at a later time.
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    EA_Leeuw
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    3 years ago

    INST-14-12029 - Connection failed

    This indicates a network connection issue.

    Possible steps to resolve:

    1. Ensure you have a stable network connection,
    2. Follow Common troubleshooting steps above to retry,
    3. Try again at a later time.
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      EA_Leeuw
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      3 years ago

      INST-14-1601 - Windows Installer Service Missing

      The EA app installer relies on the Windows Installer Service, this error indicates that that service was unavailable and that there may be a problem with your system configuration.

      Possible steps to resolve:

      1. See Microsoft help topic available here.
        1. The full text of the system error is: "The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance."
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        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        3 years ago

        INST-21-577 - Signature validation error

        This error indicates an issue with the EA app installer's self-integrity check. This could be due to tampering or a file write error.

        Possible steps to resolve:

        1. Follow Common troubleshooting steps above.