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[INFO/GUIDE] Troubleshooting the EA app

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago
Welcome to the topic dedicated to troubleshooting the EA app. Discuss Bugs, Technical Issues for PC or Mac, give Feedback or chat about app Features on our boards. Welcome to our EA ...
Published 2 years ago
Version 1.0
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
12 months ago
How to repair the EA app for Windows

The easiest way to repair your installation of the EA app is by re-downloading the installation file from our website here. Once you've downloaded it, execute the file, click on the repair option, and follow the on-screen instructions. By doing this, you guarantee that your EA app is fully repaired and up-to-date with the most recent improvements and patches.

Click "Yes" when this window appears:



EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
11 months ago
How to repair a game on the EA app

The easiest way to repair your installation of a game on the EA app, is by following the steps below:

  1. Open the EA app and go to your Library.
  2. Left-click on the three dots on the game tile of the game you want to repair, followed by left-clicking on 'Repair'.
  3. In the bottom-left of the EA app, you can see the progress of the repair.
  4. Once the repair is completed, you can launch the game again. 

(Click on "Spoiler" to reveal images) 

Spoiler
  1. Open the EA app and go to your Library.



  2. Left-click on the three dots on the game tile of the game you want to repair, followed by left-clicking on 'Repair'.



  3. In the bottom-left of the EA app, you can see the progress of the repair.



  4. Once the repair is completed, you can launch the game again.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    11 months ago
    How to clear the EA app cache (App Recovery)

    Should you encounter issues with downloading or updating your games, one solution is to clear your device's cache. Here are the steps to do so:

    EA app App Recovery - Windows PC

    1. Click on the hamburger menu in the top-left corner of the EA app.
    2. With your mouse, hover over 'Help'.
    3. Left-click on 'App Recovery'.
    4. Left-click on 'CLEAR CACHE'.
    5. The EA app will now clear its cache and restart.

     (Click on "Spoiler" to reveal images) 

    Spoiler
    1. Click on the hamburger menu in the top-left corner of the EA app.
    2. With your mouse, hover over 'Help'.
    3. Left-click on 'App Recovery'.



    4. Left-click on 'CLEAR CACHE'.



    5. The EA app will now clear its cache and restart.

    EA app App Recovery - macOS

    1. Open the app, click on the EA app menu (next to the Apple logo) in the top-left corner & left-click on 'Help'.
    2. Left-click on 'App Recovery'.
    3. Left-click on 'CLEAR CACHE'.
    4. You might be asked to allow permission for the clear cache process to run. Please enter your macOS local account username and your macOS local user account password. Not your EA account email address and password! If you forgot your user or account name on Mac, please click here for more info.
    5. The EA app will now clear its cache and restart.

     (Click on "Spoiler" to reveal images) 

    Spoiler
    1. Open the app, click on the EA app menu (next to the Apple logo) in the top-left corner & left-click on 'Help'.
    2. Left-click on 'App Recovery'.



    3. Left-click on 'CLEAR CACHE'.



    4. You might be asked to allow permission for the clear cache proces to run. Please enter your macOS local account username and your macOS local user account password. Not your EA account email address and password! If you forgot your user or account name on Mac, please click here for more info.



    5. The EA app will now clear its cache and restart.
    • EA_Leeuw's avatar
      EA_Leeuw
      Icon for Community Manager rankCommunity Manager
      9 months ago
      How to put the EA app in Offline Mode

      If you want to use the EA app in Offline Mode to play your favourite games that support offline play, like The Sims 4, you can do so in just a few clicks:

      EA app Offline Mode - Windows PC

      1. Left-click on the hamburger menu in the top-left corner of the EA app.
      2. Left-click on 'Go offline'.
      3. Left-click on 'YES, I'M SURE'.
      4. The EA app will now restart, and you can launch a game that supports offline play.

      To return to Online Mode, follow the same steps; however, the 'Go offline' button will now say 'Go online'.

       (Click on "Spoiler" to reveal images) 

      Spoiler
      1. Left-click on the hamburger menu in the top-left corner of the EA app.
      2. Left-click on 'Go offline'.



      3. Left-click on 'YES, I'M SURE'.



      4. The EA app will now restart, and you can launch a game that supports offline play.

      EA app Offline Mode - macOS

      1. Open the app, click on the EA app menu (next to the Apple logo) in the top-left corner & left-click on 'Account'.
      2. Left-click on 'Go Offline'.
      3. Left-click on 'YES, I'M SURE'.
      4. The EA app will now restart, and you can launch a game that supports offline play.

      To return to Online Mode, follow the same steps; however, the 'Go Offline' button will now say 'Go Online'.

       (Click on "Spoiler" to reveal images) 

      Spoiler
      1. Open the app, click on the EA app menu (next to the Apple logo) in the top-left corner & left-click on 'Account'.
      2. Left-click on 'Go Offline'.



      3. Left-click on 'YES, I'M SURE'.



      4. The EA app will now restart, and you can launch a game that supports offline play.