Re: [GUIDE] EA app - What does this Error Code mean?

INST-14-5 - Access denied

This error indicates that our elevated process was blocked from performing some steps of the installation process, which may be a problem with your system configuration.

Possible steps to resolve:

Please restore the Windows Installer Service permissions to their defaults,

Ensure that the Windows Installer Service has access to:

The program files folder (e.g. `C:\Program Files`),
The package cache folder (e.g. `C:\ProgramData\Package Cache`).

Ensure that the Windows Update Service is enabled,

Follow Common troubleshooting steps above.

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EA_Leeuw
Community Manager
2 years ago
INST-14-1612 - Installation source missing

This error indicates that a problem occurred while installing one of the VC Redistributables, their installer wants to uninstall an existing version but the uninstaller appears to be missing.

Possible steps to resolve:

See Microsoft help topic available here:

https://answers.microsoft.com/en-us/windows/forum/all/problems-installing-microsoft-visual-c-2015-2019/5d15dfca-fdf5-4582-a5bd-0a8f91aecb9d.

Manually install any missing VC Redistributables from: https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist.

Note: we rely on x86 (32-bit) versions 10 (2010), 11 (2012), 12 (2013), and 14 (2015+), as well as the x64 (64-bit) version of 14 (2015+).

Follow Common troubleshooting steps above.

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Re: [GUIDE] EA app - What does this Error Code mean?

INST-14-5 - Access denied

INST-14-1612 - Installation source missing