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jpkarlsen's avatar
jpkarlsen
Hero (Retired)
3 years ago

Re: How to get the game code and date of installation of a DLC installed

@MenaBuchner 

EA Support may be able to assist you in finding out when you installed it https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support

For the code, If you got it from Origin there will not be one as it was tied to your account at purchase and it would be installed at the same time. If you bought it at a reseller the code was either emailed to you or shipped in a box. In either case you can not use the code again as the DLC was tied to your account when you redeemed it.

1 Reply

  • MenaBuchner's avatar
    MenaBuchner
    Seasoned Veteran
    3 years ago
    @jpkarlsen Hi there, thank you for replying.
    This was an EP gifted to me, not purchased through Origin. I have a query for the reseller but they won't assist me without visual confirmation of the code and date of installation which I need EA / Origin to give me. I haven't received a reply from my request on the Origin/Help channel.

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