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5 Replies
- @puzzlezaddict I'm on Yosemite and I've tried updating to the latest version possible but it's still coming up with the same problem
@coolhamandrats If you've updated to a newer OS, try running the Origin reset tool for Macs:
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
If that doesn't help, try a clean uninstall of Origin. After deleting the app, you'll need to manually remove some leftover files that otherwise don't get deleted. Here's how:
- @puzzlezaddict Nothing seems to work, I'm just going to give up. Thanks for your help though 🙂
- hvisegvsdkhfg6 years agoNew Rookie@coolhamandrats Maybe you can try to install the old (legacy) client. It did work for me when nothing else did:
https://www.dm.origin.com/mac/download/legacy
If you don’t want to blindly install it, you can check if your symptoms match those I had:
https://answers.ea.com/t5/Origin-Client-Web-Technical/Mac-Origin-not-connecting/m-p/7986511/highlight/true#M39849
To confirm this, you can check the Origin logs. They are stored in path:
/Users/<your_mac_user>/Library/Application Support/Origin/Logs
The log of interest is called Client_Log.txt
You should be able to find something like this:
Error logReplyError 4718220032 OriginServiceResponse QNetworkReply error code [6] error string : [SSL handshake failed] HTTP status code [0] X-Origin-Ops []
and lots of other similar errors
Or you can just open a Terminal by going to Applications -> Utilities
From there you can run the Terminal application and then execute:
grep SSL /Users/*/Library/Application\ Support/Origin/Logs/Client_Log.txt
This will return all of the rows from the log where there the word SSL is mentioned (for all Mac users, so if there are multiple users using your Mac, you may replace the asterisk with your username, but it’s not necessary)
If there are rows similar to the one I mentioned above, it’s worth trying the old client. I'm having the same problem no matter how many times I reload! Also have a Mac with the latest download so I know my computer's not the problem. I'm going to return my downloaded game and just purchase the hard copy to see if that works but Origin really needs to sort this out.
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