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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Origin download speed problems

Sorry to hear that you are having issues @MotanunSaram.

Can you try the following steps please to see if they improve your connection:

Darko

4 Replies

  • I am having the same issue with a simple 2 GB game download.  Seems your telling folks its their system that is the problem. I have an enhanced internet service at the house that gives me a 4 GB down and 1 to 2  upload speed. Just ran a ping test and we are running our typical speed. 

    Really seems like its on your end of the download

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @Microft_Sea please do not make multiple posts about the same topic on a number of threads. This can be considered spamming.

    I have responded to your other post.

    Darko

  • Thank you for letting me know that 2 posts constitutes Spam. 

    I'll be happy to limit an in depth discussion of issues with EA server download speeds  To a less restrictive environment.   There are numerous Facebook pages and YouTube channels specifically for parents who buy video games and play video games with their kids. Since I am one of those parents I'll be happy to take the discussion there. 

    I sincerely apologize For 2 posts being so offensive to the community, As a customer of EA,  I was unaware of how much my voice actually mattered, It's very clear now.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @Microft_Sea I was merely pointing it out so as to keep the conversation a little easier to follow. If you are making multiple posts about the same issue across a number of posts then it makes keeping track of the conversation difficult and can result in posts being removed. No one is asking you to limit your posting or saying that you cannot post about various topics but we would simply ask that if you have an issue and post about it in one thread you do not post about the same issue in another thread.

    I have replied to your post in the other thread but if you would prefer I can post my response here for you also: https://answers.ea.com/t5/Origin-Client-Web-Technical/why-are-the-download-speeds-extremely-slow-on-origin/m-p/8013825#M40676

    Hey @Microft_Sea I tested just there and was downloading at over 35MB/S. 

    If you are seeing slow downloads then this generally points to an issue with your network or connection. Have you opened the ports to ensure that Origin is not being blocked in any way?


    Have you tried downloading when there are not multiple people playing online at the same time as another streams UHD content? The issue could be as simple as your connection being tapped out by the fact that so many devices are connected and using your internet. 

    Darko

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