Community ManagerHey @BertTheBearded for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat or request a call back.
Darko
Hello, I ahve the same issue.
Did you open a ticket with EA or was there a solution for this issue?
I have the same Problem can someone help use please? I only buy EA PLAY for Anthem and now i cant play it because i cant delete the PTS Anthem, and the Launcher dont let me download Anthem because he always link me to the PTS Game in my Library. No one Helping Support dont Help!!!!!!
@NemrasValentinand anyone who has this problem you should contact live support as per EA_Darko instructions earlier in this topic. I had this problem too and as soon as tech support removed PTS version from my account 'download' started working. Looks like Origin has trouble distinguishing between live and PTS versions of a game.
Community ManagerGreat to hear that you got it sorted @generic_Kerbal.
Darko
YES THAT WORKED FOR ME.
They will need to reresth you origin libary from there side ... then it works!!!
THANK YOU
