Community ManagerHey @svckscompleteea as I said above, I understand that you are frustrated but if this was an issue on EA's end we would be seeing dozens if not thousands of posts related to this. Even some of the threads you linked to are about specific times there was an issue on the EA end, this time only you are having the issue. I've seen this pop up a lot and almost always it's a system, network or email issue.
Darko
I'm not saying it's not just me. Just that EA are known to have issues in the past, and are a little slow at recognising they need fixing too. And that this isn't an unknown issue.
It could actually be just my account. That would still be just as valid though.
I could log in with username and password, but it always wanted a verification code, even though I didn't have 2FA set up on that account.
It acted as though I had authenticator set up, but was telling me it had sent an email when it hadn't. (and no emails ever arrived, so it's not like gmail were quarantining or delaying them)
That was why I'd asked you about logging (which you didn't answer anything about... I'm guessing EA don't have much logging then)
But creating another account on EA works a treat. I just lose access to my games and friends. But at least the other account will actually send emails to the same email account with the same email provider. That proves my email account is fine, and that EA is capable of sending emails... but for some reason, my main EA account is just declining to do so.
Very sucky, and not really a good resolution. But seeing as nobody there will actually help, it's all I'm able to do. ☹️
Okay.. Maybe you can work this out.
Main account was emailA - wouldn't send verification codes.
I create a second account, and point that to emailB (which is just an alias to emailA). second account can send verification codes which gmail gets within a second or two.
Helpdesk changes email address of Main account so it has a dot in it. (gmail ignores dots - so it's still the same mailbox). Still can't send verification codes.
I alter second account, so it now the same address as emailA, no longer an alias. second account can send verification codes to original email address.
So it's unrelated to the email address, or email provider. We've taken that completely out of the equation.
I don't know how much clearer that can be. It is something wrong with the config of that specific account (my main account). I don't know how it happened... but it's broken on EA's side.
Surely you can see that?
Community ManagerHey @svckscompleteea I'm going to lock this thread as we are going around in circles.
For any issues related to an account you will need to speak with our live support team.
Darko
