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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Multiple PayPal emails for one transaction

@BJCopping 

Got it, thanks!

It sounds like the purchase may have tried to charge twice, but only one of those charges should actually go through. The pending charge should automatically fall off after a bit, but the actual length of time can vary depending on your financial institution. 

If both charges actually went through, I think it would be best to get in touch with the EA Help team so they can locate the purchase and see what might have happened. For more details on how you can set up a case with the team check out the EA Help website. You can also speak with the team over Twitter or Facebook instead, if you'd rather. 

2 Replies

  • BJCopping's avatar
    BJCopping
    4 years ago

    Hi, only one charge has been made, and on my account only one transaction for this is listed so it hopefully shouldn't charge me again, as you say the pending item should disappear in time. Thanks for clearing that up for me. 

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