Re: No audio or sound from enemies: footsteps, shots, zipline, etc (OLD)

Hi, @rowanbol 

The Apex Legends team is aware of audio issues mentioned in this post here. (No footsteps is mentioned)

After looking at your DxDiag though it seems like you could update to the latest build of Windows 10. Search "Windows Updates" in the desktop search bar to check for pending updates. Your video card drivers could possibly need a new driver update too. The link below can help walk you through on how to update your devices.

PC Troubleshooting

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

Thank you very much for reporting this our way. Good luck in the ring!

Hey Apex team!

I am an Xbox player and have experienced this unrelenting issue. Every time I drop by or am in a large group of enemies, my game sound BREAKS! I can't hear anything and it's as if someone tossed my game sound in a blender. Please fix this as it makes the game borderline unplayable in those crucial situations. 

so i thought its me actually who doesnt hear sometimes people but i am now sure that sometime i do have a bug that i cant hear footsteps i dont know why and how it does happen, i did notice it yesteray one game i could hear everyone even people who are far away then the next game i couldnt even her a guy who is like 2 feet away from me... does someone have that problem and knows how to fix it?

@Valoryz3 

Moved your post over here. I mentioned PC above since they were on that platform, however the team is aware of audio issues affecting both PC and console platforms. Details here: https://answers.ea.com/t5/General-Discussion/Respawn-Check-in/m-p/7740996#M17255

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? GiveMeTheMani
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Skulltown
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Fighting another squad
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 5
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The gunshots sound and callouts of teammates becomes distorted
What should be happening instead? The sound should be loud and clear so that we can hear other squads footsteps and gunshots
Steps: How can we find the bug ourselves? Just jump into a fresh match and land onto a crowded area like skulltown and u will be able to find the bug

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Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? GiveMeTheMani
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Skulltown
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Fighting nother squads
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 5
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The gun shot audio glitches out and teammates callouts also become inaudible
What should be happening instead? There should be smooth sound of gunshots and callouts
Steps: How can we find the bug ourselves? Just jump into a fresh match on console and land in skulltown when u know its going to be crowded and when everybody starts fighting the bug appears

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@shjduhdudhu Hi, I've seen some PS4 folks who have this when they use certain SSDs for storage. 

Can you try installing the game to your main HDD, if you do have it on an SSD, and check if the issue persists?

Thanks.

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 970
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? W3sTKnox9
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. no
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)? i dont know
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. everywhere
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. shooting
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? all
When did this happen? (dd.mm.yy hh:mm) .
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The audio starts * up every time i start shooting and it being delayed footstep, gun shots, everything is delayed every time i shoot
What should be happening instead? that its not being delayd
Steps: How can we find the bug ourselves? just play the game

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You guys need to post more on twitter or something to let people know what you guys are aware of and what you are not aware of and what you are trying to fix.

It happens sometimes, maybe 1-2 times if I played 4-5 hours. Sometimes the game turned to mute or partial mute in a sudden, e.g. I could hear the footstep but couldn't hear the gunshots, or sometimes the audio delays,  like you hear the voices 3 or 5 seconds later than the voice actually occurred, restart the client or start the next game would solve it.

Literally every Time I Land somewhere where 3 or more squads are fighting my sound is completely * up.

My friends are having this issue aswell and it has been happening for months and the developers haven‘t done * about it. 

Makes thegame unplayable.

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number nvidia 1070
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? PhaserA2
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Marginal city
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. FIghting
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? way too many.
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I cannot hear steps from a specific character.
What should be happening instead? HEAR STEPS
Steps: How can we find the bug ourselves? make pathfinder enemy and make him approach you

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PATHFINDER does not make any steps! it happened many times and only with Pathfinder.

Also, make mouse button 1 cancel the freekin reload!

Stop auto weapon switch when out of bullets!

PATHFINDER does not take damage! sparks come out but no damage done!

1st off Dialogue Volume is either 0% or 100% Volume, no in-between. Footsteps for team mates are far too loud and sometimes I can hear my own footsteps twice. Also 90% of the time, I dont hear enemy footsteps even when its dead queit with no action going on. Also while yous are fixing audio, fix the audio in Airbase where it sounds like someone is redeploying in.

Aaaarrgghh!

PS4 / UK

The amount of times today I have had sound distortion and lag combined with no sound cues from the enemy and I get ambushed. 

My ping is 12ms / Download is 62.3 mbps / Upload is 10.1 mbps. The issue is not my end, it is infuriating, when is the patch coming for this?

Hey all,

An update went live today and here are changes related to audio. We appreciate any feedback you can provide after playing for a day.

QUALITY OF LIFE

• Lowered the master volume of all sounds during the character select screen through the end of the drop sequence.

• Lowered the volume of Wraith's ambient kunai knife sound for those who are sensitive to the sound. If it is still bothersome we will remove it in a later patch.

• Increased the volume of close proximity enemy footsteps for all Legends.

• Increased the priority of enemy footsteps to ensure the sounds play even in heavy combat situations.

• Slightly lowered the volume of Pathfinder footstep sounds heard from the first person view.

• Fixed missing or quiet dryfire (out of ammo trigger click sound) and low ammo (the progressive change in sound that the gun makes as the magazine approaches empty) sounds for the R301, Hemlok, Flatline and RE45.

• Increased the volume of the music that plays when winning a match.

• Added more detailed audio to the Training mission.

Full Patch Notes

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA RTX 2060
Enter RAM memory size in GB 16 GB
What is your gamertag/PSN ID/EA Account name? BrokenMouseHand
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? happens with all legends
Which Legends were your squad mates using (if applicable)? happens with every combo of legends
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. happens everywhere on the map
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. either in-combat, or near combat
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? doesn't matter, always happens
When did this happen? (dd.mm.yy hh:mm) every single game
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Enemy player appears suddenly having not made any audible footstep sounds, despite having run full speed. Usually you don't hear them until after they start shooting, which is often too late. It makes combat unsatisfying, and random -- reducing the tactical depth of the gameplay.
What should be happening instead? Should be able to clearly hear enemy footsteps approaching, from every direction, prioritised in the sound mix as a matter of importance
Steps: How can we find the bug ourselves? Use audiophile grade headphones, expensive DAC, headphone amplifier, clean out your ears and then realise it makes no difference, you still can't hear enemy footsteps reliably if there are other sounds playing.

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VIDEO PROOF: https://www.twitch.tv/realkraftyy/clip/RoundCrazyReindeerNomNom?filter=clips&range=7d&sort=time