Horizon Skin "Rising Storm" Vanished from Account
Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA 3070 TI
Enter RAM memory size in GB 40
What is your gamertag/PSN ID/EA Account name? DrewNoClip
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? NVIDIA Overlay
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. N/A
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm) 09/03/23 01:10
How often does the bug occur? Every time (100%)
How severe is your issue?
What happens when the bug occurs? In Apex Legends on or around 4/26/2022, I purchased the Horizon skin "Rising Storm" from the Apex Legends Store without issue. For weeks after I purchased this skin, I could use it without any issues. Now that I've recently started playing again, I've noticed that this skin, in particular, is gone from my account. I've checked other content but haven't noticed anything else missing.
What should be happening instead? The skin should be available in my account like it was previously.
Steps: How can we find the bug ourselves? Look at my account.
Posting here at the request of Sumit, my EA Help Agent.
On or around 4/26/2022, I purchased the Horizon skin "Rising Storm" from the Apex Legends Store without any issue. For weeks after I purchased this skin, I could use it in-game without any problems. A few months after purchasing, I took a break from Apex. After the season 16 launch, I started playing Apex again and noticed this problem. This Horizon skin, in particular, has vanished from my account. I've checked other content but noticed nothing else missing besides this single skin. Given my recent break from Apex, I have no idea when this issue originally happened. I'm currently playing on PC through Steam, but when I purchased this skin, I was using the Origin/EA App on PC.
Before anyone asks, this is the only Apex account I have ever used, so it's not possible that I'm using the wrong account. Plus, my content dating back to Season 2 is present and accounted for. Also, I have clips of me wearing this skin on this particular account. Additionally, Sumit, my EA Help Agent, looked through my account and said he believes I am correct; this is a bug.
Any ideas on how I get this fixed? Has anyone heard of this occurring before? I wasn't able to find any helpful guidance. Thanks! 😊
