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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Getting sick of getting kicked out of squad battles.

Hey there, @masterlegacy 

Thanks for reaching out about this. I'm not seeing other reports where players are constantly getting disconnected and we're not aware of any issues that would cause it. If you want to go through some connection troubleshooting, let me know. Otherwise, I'll keep an eye out for other reports.

14 Replies

  • masterlegacy's avatar
    masterlegacy
    New Novice
    2 years ago

    Cost me from top 10 on it. Only week ill be able to play this much and i wont get top rewards because of it. Very frustrating. Its not my connection so something is causing it. Been doing it all year. Randomly. 

  • masterlegacy's avatar
    masterlegacy
    New Novice
    2 years ago

    And i am wired too. No clue what is going on. But it cost me 8000 points. 

  • masterlegacy's avatar
    masterlegacy
    New Novice
    2 years ago

    I am sure there is no way to tell if people are actually having connection issues or just quitting so they can do it over again but the ones who are actually honest get punished. I should have had an Ultimate choice pack this week. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @masterlegacy wrote:

    Cost me from top 10 on it. Only week ill be able to play this much and i wont get top rewards because of it. Very frustrating. Its not my connection so something is causing it. Been doing it all year. Randomly. 


    The best I can do is troubleshoot your connection. If you change your mind on that, let me know. Otherwise, I'll watch for other reports. We're not aware of anything that is causing this though.

  • masterlegacy's avatar
    masterlegacy
    New Novice
    2 years ago

    I know how to troubleshoot connections been doing it a long time. Its only ever happened to me in squad battles though. Never had it happen once in Rivals or HUT champs. It makes zero sense. Thanks for responding. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @masterlegacy 

    Squad Battles require an online connection so it's very possible this is still connection related. Anyway, just reach out again if you'd like to go through those steps.

  • Tuggsock's avatar
    Tuggsock
    New Traveler
    2 years ago

    I've been getting kicked from squad battles too, connection is perfect and says ea servers are fine yet I need to restart to reconnect

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Tuggsock 

    The servers have been down while today's patch is deployed. That should be completed soon or was this happening before today?

  • I am having the same issue with squad battles and offline draft. Just get randomly kicked out. This has been going on for a few weeks. It's incredibly frustrating

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @ma_breslin 

    We should go through come connection troubleshooting. Which console are you on and is a wired or wireless connection being used? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • I also keep getting kicked out of squad battles. Play most of the match and then get kicked out it’s really frustrated as I’m not getting the rewards that I deserve and my internet is perfect

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hello, @maximusfine 

    Which game are you playing? I just want to make sure it's NHL 24. Thank you.

  • Happed to me twice in an hour happens all the time getting fed up with it I'm winning and completely kicks me out not connection issue and then I get a loss and then crappy rewards this game sucks.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    @jp84yo 

    We'll keep an eye out for any issues with the servers. In the meantime, it would be good to go through some troubleshooting. Are you using a wired or wireless connection? Also, what console are you playing on? Thanks!

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