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MOJayhawker's avatar
MOJayhawker
9 years ago

Re: How to cancel a Pre-order?

I'm not sure if any of the people in this thread are talking about ordering the PC version of MEA but here's how to cancel the MEA preorder for PC:

Check the status of your refund in your Order History on the order summary page.

1.     Log in to origin.com

2.     Select My Account and then Order History.

If your refund doesn’t appear in My Cases, and the processing time for your payment method has passed, contact us so we can help you out.

I went to "Order History," then adjusted the setting to orders I'd placed in the last 6 months. MEA's order came up so I clicked the "+" sign next to it and then clicked "Cancel Order."

That was all I needed to cancel. I'm not sure what the procedure is for canceling a preorder on a console but it can't be that much different.

Try this if you you need extra help:

 Request a refund right here on EA Help. You’ll be able to see if your games are eligible for the Great Game Guarantee. If you have games that qualify for a refund, you can complete and submit the refund request form.

Hope this helps someone!

P.S. VIONOVA, if this helps you, please mark my post as the answer so the question will be closed. Thanks!

4 Replies

  • MOJayhawker's avatar
    MOJayhawker
    9 years ago

    Has the game you ordered already released? If so, then it's too late to cancel. If not, I don't know why you wouldn't have the cancel option on the list of items/games you've ordered. 

    It's probably going to take a call to EA to solve your issue and I'm sorry for that. I'm not an EA employee, just a nice grandma who games and had an answer. I apologize that I can't help you.

  • medialjanos666's avatar
    medialjanos666
    9 years ago

    Same here. I pre-ordered ME:A on 02/22 and now I see no option to cancel it in my Order History, it's marked Completed and that's it.

    I just realized today I could effectively buy the game slightly cheaper and get it a week earlier (well, 10 hours of it, that is) if I could 1: cancel that pre-order, 2: buy the Access monthly subscription for March, 3: buy the game again with the 10% Access discount (which roughly cancels out the Access fee of the month [or more, depending if the discount applies to the net or net+VAT total price).

    This was the very first pre-order I ever placed for a game and I guess it will be the very last one because I got zero benefit of paying early but I did get locked out of potential benefits later on the road (still pre-launch!). Almost outrageous but I am the fool here, so...

  • SogaBan's avatar
    SogaBan
    9 years ago

    There ain't any option to "cancel" anything... Please check the attachment.

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