0x887A0006 - DXGI_ERROR_DEVICE_HUNG [Engine Error]
Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number RX 580
Enter RAM memory size in GB 8GB
What is your gamertag/PSN ID/EA Account name? Purple/BottomPredator/FPS_LuciTTV
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Flamelchemist/Angelicrin
Are you using any software with an overlay? Yes
If yes, can you list them here? Steam Overlay
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)? Any
Which Legends were your squad mates using (if applicable)? Any
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. On zipline, aiming down sites through scope, etc.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Using zipline, scoping on a weapon, etc.
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 6-8
When did this happen? (dd.mm.yy hh:mm) 8/13/2022 2:10am -MST
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game Crashes to desktop
What should be happening instead? Not Crashing
Steps: How can we find the bug ourselves? It happens randomly through matches and not every map but the issue I have noticed occurs most when using a zipline
This started happening about mid-way through last season after the event update. The game randomly crashes to desktop. Sometimes it's while using a zipline, other times it's while scoping, and sometimes just walking around.
0x887A0006 - DXGI_ERROR_DEVICE_HUNG The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed. [Engine Error]
STEPS TAKEN TO RESOLVE THE ISSUE:
Uninstalled GPU drivers, reinstalled GPU drivers, factory reinstalled device drivers, rolled back to older version, updated to new version.
ALSO WORTH NOTING: This happens in ALL gamemodes including ranked, it's seriously crippling to RP/Gameplay
