Community AdminUnfortunately as that's indicative of a generic GPU crash with extensive TS already attempted on the tech boards, there's not a lot of unique new steps to try and you've taken the standard steps to address it. You may want to try a DDU uninstall, we have had several reports of it helping in the past, but that is an extreme step.
And you may have tried lowering your settings, this reportedly can help with stability.
the last answer was 4 weeks ago.
Okay here I go explaining again so you dont just trying random fixes out there and say "hey! the problem solved!"
first I only experiencing crash with notice 0x887A0006 - DXGI_ERROR_DEVICE_HUNG [Engine Error].
and then I tried applying fixes available from the internet.
1. updating my VGA card.
2. checking my windows update.
3. cleaning my game directory, and fixing it.
4. cleaning my origin cache.
5. cleaning my VGA shader cache.
6. trying the steam "preload cache" on the settings.
7. reinstaling my origin app.
8. Reinstalling my Steam App.
9. reinstalling my apex origin.
10. reinstalling my apex steam.
11. trying to roll back the Adrenaline app.
12. Clean install my VGA driver and adrenaline to latest 22.8.2
13. trying the TDRlevel and TDRdelay in registry.
14. manualy changing how my GPU handle the shader cache. which is on/amd optimized/off. I choose always On.
15. defraging my drive.
16. chkdsk for errors.
17. Trying to find and fix for any broken registry that cause the problem.
18. reinstalling my dxdiag. and checking for the dxcache folder to verify.
19. trying to communicate with EAhelp via twitter (which lead me to here).
20. here I am.
so please, I've TRIED EVERYTHING. I'm using RX570 8 GB and AMD 5 2600 with 16 GB ram. Its not the GPU or Processor problem, its the GAME ENGINE that makes my game crash and PC FREEZE. It all started with the 0x887A0006 - DXGI_ERROR_DEVICE_HUNG [Engine Error], and it escalated into full freeze and I have to restart my pc every time it happen.
up until now there are no response from the community manager that the problem are being looked into nor they tried to explain whats going on. and everyone who says "use this, it fixed mine, no error" happened to be users of the later AMD series users with x5000 series.
and so here I am after another pc freeze, hoping the community manager to AT LEAST communicate with us the users of x500 AMD GPU users. are we being ignored and left behind?, why not just say so, "ur graphic card are not supported anymore by our game".
communicate please.
regard.
nanashi83
@nanashi83 Dont waste your time and mess up your registry for a Problem you can't Fix. Weeks ago writing in many threads about this problem, you don't get any answers by ea so dont waste your time on waiting for that either
Update from my side: crash with adrenaline software on 22.8.2 . Could play 6h without crash the day past but today crash.
