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BottomPredator's avatar
BottomPredator
3 years ago

0x887A0006 - DXGI_ERROR_DEVICE_HUNG [Engine Error]

Product: Apex Legends Platform:Steam-PC Please specify your platform model. PC AMD or Nvidia Model Number RX 580 Enter RAM memory size in GB 8GB What is your gamertag/PSN ID/EA Account name? Pur...
XHelperZ's avatar
XHelperZ
Hero+
3 years ago

Hey all, please try using the AMD Cleanup Utility for AMD based systems that are encountering this issue.

I know that DDU is supposed to be quite the same thing, though I'm sure they both function differently.

Use the utility in safe mode and follow the steps in the article mentioned below

https://www.amd.com/en/support/kb/faq/gpu-601

Also please do let me know if this has resolved your issue or if it still continues, I need confirmation to see what can be ruled out.

If that doesn't resolve it, then I have one last thing to try:

This will reset all your keybinds and settings, though it has a chance of resolving the issue.

  1. Press Windows Key + R
  2. Put in %USERPROFILE% and select OK
  3. Go to the Saved Games Folder
  4. Navigate to the Respawn Folder
  5. Navigate to the Apex Folder
  6. Delete all the folders inside of that directory

Please let me know if that fixes it.

Tomopang's avatar
Tomopang
3 years ago
I've already used AMD Cleanup Utility before installing AMD graphics driver,
but that cannot solve Engine Error. I think other people also.
The cause of Engine Error is maybe APEX client program.
Anyway, I sent feedback to AMD when GPU driver crashed.
EA, when can we play APEX without problem ?

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