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somaprameya's avatar
somaprameya
3 years ago
Solved

Account reset and forced login to Steam

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number RTX 2060 Enter RAM memory size in GB 16 GB What is your gamertag/PSN ID/EA Account name? SOM A...
  • EA_Mako's avatar
    EA_Mako
    3 years ago

    Hey @somaprameya,

    I see you mentioned playing for the past year and a half or so before running into this issue. 

    Looking over your current account however, this one was created very, very recently.

    From what you're describing here, it sounds like you've linked an older Steam account to a new EA account, rather than the one containing all your progress.

    In order to restore that progress you would need to locate the original EA Account and link your Steam account back there instead.

    We are unable to make any changes to your account on the forums, so if you run into any trouble with that process please reach out to support so they can help you track down and link the original account if necessary.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
3 years ago

Hey @somaprameya,

I see you mentioned playing for the past year and a half or so before running into this issue. 

Looking over your current account however, this one was created very, very recently.

From what you're describing here, it sounds like you've linked an older Steam account to a new EA account, rather than the one containing all your progress.

In order to restore that progress you would need to locate the original EA Account and link your Steam account back there instead.

We are unable to make any changes to your account on the forums, so if you run into any trouble with that process please reach out to support so they can help you track down and link the original account if necessary.

  • somaprameya's avatar
    somaprameya
    3 years ago

     I was asked to log in to EA at the game splash screen, in the the steam launcher, looked like it was compulsory to log in with an EA account even when I was on steam.

    Thanks very much I will reach out to support for this.

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