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DirtCobain007's avatar
7 years ago

Anti-Cheat blocks one of the drivers for my motherboard

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GTX680
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? DirtCobain007
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The game hadn't loaded yet, you have no option for errors that occur before the lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. loading the game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 05/02/19
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Anti-Cheat blocks BfLLR.dll This is the required driver for the onboard network card on gigabyte assassin mother boards. Even if I put a new network card in the file is still installed as part of the motherboard driver package
What should be happening instead? It shouldn't be blocking a file that's required for the computer to work
Steps: How can we find the bug ourselves? Try loading the game on a computer that has a Gigabyte G2 Assassin motherboard

As I've entered in the questions above. Your anti cheat software is blocking a vital file required by anyone running a Gigabyte G2 Assassin motherboard.

We can't simply put a new network card in it and remove the file, because it's installed as part of the motherboard driver package

19 Replies

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  • Thanks, I've already seen that though. The problem is old, I'm amazed that a AAA developer is taking this long to patch it.

    That post is only for later revisions of the board that used an E2200 NIC, the board I have uses the E2100 which there is no such fix for.

    Until EA/Origin hurry up and patch the problem on their end the only way to play the game is to uninstall the drivers which requires removing the entire software suite that comes with the motherboard, disable the device, restart into safemode, delete the BfLLR.dll file, restart again then plug in a usb wifi dongle. Then after playing the game remove the wifi dongle, reinstall the entire drive pack and motherboard drive suite again, re enable the device and restart the computer again. It's just not worth the effort

    My sons computer and mine are identical, I built them at the same time. I'll keep checking back on this thread because he's upset he can't play the new game with all his friends from school, but until EA/Origin patch it or whitelist it or whatever they need to do the game isn't playable. This same file caused problems with PUBG, fortnite and realm royale for him. All 3 were patched within a week of me reporting the bug to them and providing them the links I've posted here from the manufacturer of the card acknowledging the problem. So far EA/Origin haven't even acknowledged they're looking into it. They even send you an email when you submit a ticket that says they won't respond, what company does that? I've been gaming since games came on magnetic tapes, I've been working in software development for 10 years. I've never seen a company that doesn't reply to support tickets

  • @EA_Atic Could you please give an update on this issue?

    I too am having the exact same problem with the exact same piece of hardware - the Gigabyte G1 Assassin 2 - with the Killer E2100 network adaptor.

    The /scannow does not work, as it is a legitimate system file required by the motherboard/network adaptor.

    This exact issue has been detailed in support forums for Fortnite and PUBG, who use the exact same anti-cheat system as APEX. The only solution in those contexts were for the developers to add the system file (C:\Windows\System32\BfLLR.dll) to the anti-cheat whitelist. There is no user-side workaround to this. If you actually read the support posts that have been linked in here (such as https://www.reddit.com/r/PUBATTLEGROUNDS/comments/7crtv2/battleye_blocking_cwindowssystem32bfllrdll_which/), you will see that those are for models of the motherboards with the E2200 adaptor. The Killer spokesperson even says that there is no workaround for their E2100 adaptor except for developer white-listing of the file.

    This should be a top-level bug that the developers should be addressing. 

  • Or a response from @EA_Blueberry - Both community managers upvoted the assertion from @Taugz that this was due to corruption of system files. This is completely wrong, and I would advise any other people to avoid wasting their time with that 'solution'.


  • Hey now, don't be shooting the messenger. It was a possible solution I found in the EA forums. Don't see how doing a quick possible 2 min thing is a waste of time?
  • Well the only way then is to wait for them to fix this on the next patchs. But since we are talking about EA, this is problably not happening.

  • Can we get an update or at least some acknowledgement they're even looking at the problem?

    Constantly having to disable the onboard car, uninstall motherboard software, enable wifi card then restart so my son can play Apex.  Then disable wifi, reinstall motherboard software and enable the ethernet card again has started causing the computer to BSOD every time he wants to play Apex and again every time he's finished so he can go back to playing literally every other game on ethernet. It's pretty ridiculous at this stage, you're a AAA developer.

  • well a month later and still no reply from EA about fixing a bug that makes the game completely unplayable, now it's just something I can't even use wasting hard drive space. Uninstalled the game from mine and my sons computer. And my room mate has uninstalled too because he was only interested in playing with someone he knew. Shame EA has such terrible customer service team, it looked like a decent game.

  • sabyr1's avatar
    sabyr1
    7 years ago

    Yeah what a joke. I'm in a similar situation. Going to uninstall as it's taking too long. I don't even blame EA for this - it's a poor reflection on how the dev team views bug reports. They are too focused on pumping out new content when the game is still broken.

  • Are we going to see a fix for this? I would like to try out your game.

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