Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID/EA Account name? Maniacal Peer
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. All maps all location every mode
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Logging in and sitting at the menu
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? None
When did this happen? (dd.mm.yy hh:mm) 05.04.03:00
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? All of my unlocks ( characters, gear, accumulated credits) are gone. I can't even view the legends or store tabs. When I get into a game I can only select from the original free characters.
What should be happening instead? I should have all the stuff I have unlocked since launch
Steps: How can we find the bug ourselves? I don't know, log in?
When I log in all of my unlocks are gone nothing I've unlocked is available to me. Needless to say this represents nearly a thousand hours or more of my play time and is very frustrating to have it all be gone.
Community Manager
