Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID/EA Account name? OG dusty 275
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. OG dusty 275
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? All
Which Legends were your squad mates using (if applicable)? Na
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Na
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Signing in
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) May 4 2020
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? All my stuff is locked that earned and paid for. My account still has all my badges and stats but all cosmetics including all characters are locked. All my heirlooms lost. Lost my apex coins I earned lost my tokens and crafting material.
What should be happening instead? Um it should be unlocked ???
Steps: How can we find the bug ourselves? Look at my purchase history and stats
Please help
Community Manager
