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razoraH's avatar
4 years ago

Apex / EU Servers / Bad Performance - High Package Loss - No Reconnect to Lobby

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number 1070GTX EVGA FTW
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? razoraH
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? does not matter
Which Legends were your squad mates using (if applicable)? does not matter
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. does not matter
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. does not matter
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 1-5
When did this happen? (dd.mm.yy hh:mm) everyday since start of S11
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? 33% chance I get connected to a bad server. I get a red icon on the right side. Match is very laggy / paket loss occurs - Players/Enemies are teleporting/lagging , looting is delayed -> you can't reconnect to the lobby, it just doesn't do it -> ALT+F4 to quit the game
What should be happening instead? I should be able to reliably play a match without pakage loss or teleporting enemies, and I should be able to reconnect to lobby without force exiting (alt+f4) the game
Steps: How can we find the bug ourselves? -> Play in EU LOCATION? -> DACH Region, play 5-10 matches on EU, germany, belgium, amsterdam servers -> one of the matches should be a paket loss match. (you could be the only one in ur squad experiencing this issue)



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Here are 2 twitch clips from a german streamer experiencing this issue with the key symptoms shown (enemies teleport, everything lags, can't reconnect to lobby to exit match)

https://clips.twitch.tv/InterestingNaiveVampireDendiFace-PhWE-vB2FTkqCODq
https://clips.twitch.tv/PuzzledRichBottlePunchTrees-Rbu_HAuSjge-7OaS


What I wrote on reddit

Playing reliable matches on EU Servers is IMPOSSIBLE right now! (SINCE START OF S11)I connect to EU, Germany Frankfurt 1 or 2 , Amsterdam, Belgium 1-3 but I still get connected to packetloss matches 33% of the time, making playing ranked like a gamble (cause having packet loss makes enemies teleport, lag etc)

I tried lots of things, my NAT is open, I use cloudflare DNS (also tested with google), updated my ethernet driver.

This is most certainly 100% a server sided issue and needs to be fixed ASAP.Everytime I boot up the game, I play until I get put into a packetloss match and then quit the game.With everytime that happens, my mood to play apex diminishes further and further.I'm loosing RP in ranked matches bc enemies are teleporting, my shots arent registering and it honestly pisses me off!

 

What platform are you playing on?

PC

Which skin were you using?

I don't think it matters

What were you doing leading up to the issue?

Playing the game as usual

Can you reproduce it? What are the steps?

Play long enough I guess , it happens every 1st - 5th match (approx 33% to get into a packetloss match)

**PC players - provide hardware specs, OS version, and GPU driver version.**Doesn't matter as this happened on my old PC aswell as my new PC (3900x,1070gtx, 32gb ram)

Did your game crash? What error did you get? Please include "apex_crash.txt" from your "Documents" folder.

I won a packetloss match once, as you may know you can't leave those normally (via esc -> leave game) so after waiting 3-5 minutes after winning, game crashes with ENGINE_ERROR

If possible, it’s great if you can capture the bug and submit that with your report.

I can do that if it's really necessary.I'd also love to fix that with a dev or anything but

THE CURRENT STATE OF EU SERVERS IS INACCEPTABLE!!!!!!

edit: if you ask why EU, I'm watching trainwreckstv on twitch and he often plays lots of rounds back to back and I never saw it happen to him - opposed to a german Streamer I watch who also complains about the same issues (paketloss matches)

5 Replies

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  • So, I was able to put a Bandaid on this issue by using a free vpn (hide.me) & split tunneling so I dont reach the data cap so fast.

    @respawn @ea @dev team

    This issue is a routing issue between your servers & german telekom.
    This issue should be solved if you don't want players to leave out of frustration like I did.

    I enjoy the game enough to try to find a solution (if temporary) , but this needs to be fixed principally as this is a ip routing issue that shouldn't be solved by the end user.

  • @razoraH some1 upvote the sht out of this pls theres a ton of threads about this issue which are all unresolved...
  • The Problem exists since years. In my experience there are mainly Telekom customers from germany. As usual EA cares more about the 12983702347813204859127409^e+21 payment option for Fifa then fixing clear disadvantages in a competitive shooter for 40% of players from a whole country.

    I will never invest a single cent in any EA product.

    Not only because they're all bad. But because they only care about their profit and a ***** about their players.

  • it is litterly a joke. Those problem has to get rid of us im tired as hell....

    from 10 games i have 2 with package loss, how should i grind ranked like this?

    meanwhile there are applications, called exitlag and vpn´s wich makes the problem even worse for everyone. People dont understand that they use a tunnel and their stats / loss / lagg are shown from the tunnel, the ground internet connection has still package loss and lags.

    So they didnt touched that problem for ages, because of routing issues and providers having no idea / chance to solve the issues.

    I reported 10 switches from the provider wich causes high latency and package loss, they awnsered me: 

    we cant solve the issue, because we dont have the support payd for checking switches/ports in the station, we just use it.

    it is a joke, having a awesome setup/hardware from A to Z but having issues with providers and EA servers.

    how should someone get good a game when the connection is the main issue?! some people have 10-20 ping to apex for reasons i dont know, but basecally everytime i talk with someone who is good at the game he also has a cracked connection.

    We need in the future more law´s in generall, the companys litterly suck us out from every hole to get their money.

    once this thing getting big, they will do something and they will pay money for the community but aslong there is no reglements for that they do what they want.

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