Apex caused my fans to run full speed, even outside of the game
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GeForce GTX 1660 Super
Enter RAM memory size in GB 15.78 GB
What is your gamertag/PSN ID/EA Account name? RubberPeople
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/A
Which Legends were your squad mates using (if applicable)? N//A
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main Menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Booting Apex
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 023/01/21 23:00 ish
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? All fans operate at 100%, regardless of temperature
What should be happening instead? Fans should operate according to GPU and CPU temperature
Steps: How can we find the bug ourselves? Boot Apex on a Dell G5 5000 desktop computer Observe all fans increase power to 100%
Upon booting Apex for the first time on my PC, I noticed the fans were as loud as they could be. I did some Googling and limited the frame rate of the game to 100 fps, which fixed my issue until I booted the PC again and tried to run Apex. From there I had to boot Apex, close it, and then restart my PC in order to play the game with appropriate fan noise. At a certain point I booted it, observed the fan noise issue, and went straight to restarting my system. This caused the fan issue to become permanent to my PC, so that the whole time from when it is started to when it is shut down or put to sleep, the fans will run at 100% power.
I reached out to Dell customer service and they tried all of the software fixes they could try on their end. Then they sent out a tech to replace the fans. That tech sent out another tech who replaced the motherboard. Finally, after replacing the motherboard, the problem was fixed. Until I tried to switch to another application while Apex was running, which caused the issue to return and my computer's fans have been running at full speed since about 04/02/21 23:00ish as long as the computer is on.
I couldn't find it in the DxDiag, but if it helps, my processor is an Intel Core i7-10700F. I haven't come across anyone else having this same issue anywhere else on the internet (maybe my googling skills aren't the best though), but I've honestly tried everything I can think of and was just hoping for some sort of answer, even if it isn't a solution.
I will keep playing this game on my Xbox though. It's just unfortunate that it made my PC very annoying to use, even outside of the game.
