Forum Discussion
EA_cuervo
Community Manager
7 months agoHi @sheluvsluxas,
To get assistance with purchases, please contact EA Help Support.
If you're not getting the chat option when trying to contact support, can you please try:
- Go to: https://help.ea.com/en/help-home/
- Select the game you need assistance with or EA App
- Select "I want to update my EA Account information"
- Scroll down the page to find the "Chat with us" option
If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.
I hope this helps!
7 months ago
@EA_cuervo Ive done this three times already and all of the people say to do the same thing over and over again (read your articles that say the problem is with my code, where I got it from, my pc, my internet, everything that I have done wrong) I have quadruple checked and it is EA's fault. Is there any way to get direct messages with an EA employee for 5-10 mins?
- EA_cuervo7 months ago
Community Manager
@sheluvsluxas Did you buy the coins directly from the EA app or did you buy a code from a third party website?
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