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Scoutman4996's avatar
Scoutman4996
5 years ago

Apex coins in steam

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number Gt 1030
Enter RAM memory size in GB 8 gb
What is your gamertag/PSN ID/EA Account name? franco pero algo
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Frankmbb
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Mirage
Which Legends were your squad mates using (if applicable)? Pathfinder
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Store
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to buy apex coins
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 5
When did this happen? (dd.mm.yy hh:mm) 5/11/2020
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? Doesn't let me buy apex coins
What should be happening instead? it should let me buy apex coins
Steps: How can we find the bug ourselves? Let me use steam wallet to buy apex coins

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I really wanna know if it's possible to buy apex coins with the steam wallet since i dont have enough money to buy an special edition like the lifeline one

48 Replies

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  • xcaliburger23's avatar
    xcaliburger23
    5 years ago
    @EA_Kent I am having the same problem with Apex Legends on Steam. I am from the Philippines. Kindly provide a solution, please.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Got it, thank you!

    We're aware of issues with purchasing Apex Coins through Steam in some locations. The team is currently investigating and working on getting this fixed, but unfortunately I don't have any information on how long that could take. Hopefully it will be sorted out soon. 

    Thanks for bearing with us while this is under investigation. 

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Thanks for the info!

    The issue with Apex Coins is still under investigation, but I'm afraid I haven't heard any updates. Once we have more information to share on this we'll follow up here to let everyone know. Thanks again for being patient on this. 

    /Kent

  • CountersStrike's avatar
    CountersStrike
    5 years ago

    I started to believe there is no issue. We were paying with euro in origin. in steam we pay with our own currency. thus makes it cheaper for us. EA don't want this. So they just don't fix something intentional.

  • KYuuma12's avatar
    KYuuma12
    5 years ago

    @EA_KentIdentical problem also persisted in Indonesia. You can still purchase packs from the Steam storefront and you'll get credited with coins included in those packs (like the 600 coins from ascension pack), you can't however buy coins independent from those packs.

    EDIT: You can now purchase the 1000 Apex Coins from Steam in Indonesia as of this morning.

    EDIT 2: You can purchase every denomination of AC now. Thanks Respawn!

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