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Scoutman4996's avatar
Scoutman4996
5 years ago

Apex coins in steam

Product: Apex Legends Platform:Steam-PC Please specify your platform model. PC AMD or Nvidia Model Number Gt 1030 Enter RAM memory size in GB 8 gb What is your gamertag/PSN ID/EA Account name? f...
spytgamerl's avatar
spytgamerl
5 years ago
@spytgamerl plus this problem is happening in the UAE, all DLC's available, except apex coins
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hey everyone,

We received word that the issue with Coin purchases should be fixed now. If you're still having any trouble buying Coins please let me know. 

Thanks!

/Kent

  • prav33sh's avatar
    prav33sh
    5 years ago
    @EA_Kent The coin pack issue still persists in Sri Lanka. None of the packs are available to purchase
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @prav33sh 

    Thanks for the update!

    The issue with bundles seems to be a separate problem the team is still investigating. In regards to the Coin purchases, do you know if your region in Steam is set to a different location than where you're actually located? 

    /Kent

  • prav33sh's avatar
    prav33sh
    5 years ago
    @EA_Kent I live in Sri Lanka and i triple checked the location in Steam which is set to Sri Lanka too. Hope it gets fixed soon cause i need to buy the coin pack to get the battle pass.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @prav33sh 

    Got it, thanks. Are you currently running any sort of VPN or anything like that? 

    /Kent

  • prav33sh's avatar
    prav33sh
    5 years ago
    @EA_Kent No VPN of any sort or any apps of the sort even installed. Just to confirm i checked with a friend of mine living in Sri Lanka and he is also facing the same issue.
  • IoMain's avatar
    IoMain
    5 years ago

    I still can't purchase any amount of coins aswell (everything greyed) is there any option to buy the coins from the steam client like the other bundles ?

  • Genius_YT's avatar
    Genius_YT
    4 years ago
    @EA_Kent Hey Sorry But am in 2022 and the issue has not yet been resolved in anyway, the only was i can get Ac is to either buy a pack or dont.. Funny enough it works on Origin but not on steam any help
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago

    If you can buy on Origin but not Steam, you can buy on Origin as a workaround. However, you may want to double check that your Steam store location matches your actual location, as mismatches can lead to store purchase issues. 

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