Apex coins say unavailable xbox

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? Ultimatesoap996
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. I don't have a squad
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Wraith
Which Legends were your squad mates using (if applicable)? None
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The apex coin store
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Nothing
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 5-4
When did this happen? (dd.mm.yy hh:mm) 2-21-2023
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? Does not let me buy apex coins
What should be happening instead? I don't know
Steps: How can we find the bug ourselves? I don't know

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I was trying to buy coins on the apex shop when it says unavailable I restarted my console the game but it still said unavailable I contacted EA support but they told me to write a post of this. This happened to me on XBOX ONE