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DracoDev1L's avatar
7 years ago

Apex Crash out of nowhere. Here is the crash dump file

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Asus ROG Strix RTX 2080 OC
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? DracoDev1L
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Caustic
Which Legends were your squad mates using (if applicable)? Bangalore, Wattson
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The small town/settlement south of skulltown, east of airbase and west of thunderdome
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Nothing, just jumping from the roof of 1 building to the roof of the other one (from the tall building to the smaller one)
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? like hundreds. First crash in months
When did this happen? (dd.mm.yy hh:mm) 20.07.2019
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game crashed. Here is the apex_crash.txt crash: { nvwgf2umx: 0000000000C1737D EXCEPTION_ACCESS_VIOLATION(read): 00000000000002D8 } cpu: "Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz" ram: 16 // GB callstack: { KERNELBASE: 0000000000086B2C ntdll: 00000000000A81CB ntdll: 000000000008FD56 ntdll: 00000000000A477F ntdll: 0000000000004BEF ntdll: 00000000000A34EE nvwgf2umx: 0000000000C1737D nvwgf2umx: 0000000000B115FC nvwgf2umx: 0000000000C9FF5C nvwgf2umx: 0000000000C9932E nvwgf2umx: 00000000001B122A nvwgf2umx: 00000000003A652E nvwgf2umx: 000000000039A200 nvwgf2umx: 00000000003A2AFD nvwgf2umx: 00000000003A29A9 nvwgf2umx: 0000000000399CED nvwgf2umx: 0000000000BFA46A nvwgf2umx: 00000000012A552C KERNEL32: 0000000000017974 ntdll: 000000000006A271 } registers: { rax = 0 rbx = 0 rcx = 0x000002A2DD1FA210 rdx = 0x000002A1069368F0 rsp = 0x000000A30927ED10 rbp = 0x0000029FDE7802E0 rsi = 0x0000029FDE767FC0 rdi = 0x0000029F85853D00 r8 = 0x000002A134970F00 r9 = 0x000002A0BDF14570 r10 = 0x000002A1978E73A0 r11 = 0x0000029FDE7802E0 r12 = 0 r13 = 0x000002A0E8BA8014 r14 = 0 r15 = 0 rip = 0x00007FFB392B737D xmm0 = [ [10000000, 0, 0, 0], [0x4B189680, 0x00000000, 0x00000000, 0x00000000] ] xmm1 = [ [0.0099999998, 0, 0, 0], [0x3C23D70A, 0x00000000, 0x00000000, 0x00000000] ] xmm2 = [ [55573.406, 0, 0, 0], [0x47591568, 0x00000000, 0x00000000, 0x00000000] ] xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] } build_id: 1562876448
What should be happening instead? No crash
Steps: How can we find the bug ourselves? No idea, read the apex_crash.txt

Game crashed with an error so here is the apex_crash.txt file

6 Replies

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  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Hey @DracoDev1L I'm seeing a number of errors there related to GameManagerService crashing. 

    Let's try disabling it and then see if the issue remains: From task manager open services-and in there located Razer Game Scannerdoubleclick. Click on it and set the startup type to disabled.


    Once done launch the game again and see if the issue remains.


    Darko

  • Product: Apex Legends
    Platform:PC
    Please specify your platform model. PC
    AMD or Nvidia Model Number Vega 56
    Enter RAM memory size in GB 24
    What is your gamertag/PSN ID/EA Account name? FearandFlow
    Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
    Which Legend were you playing (if applicable)? Wraith
    Which Legends were your squad mates using (if applicable)? Octane
    Where did the issue occur? In a match
    Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Market
    What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Running
    Did your squad mates also experience the issue? No
    How many matches had you played in a row before the issue occurred? It happens randomly from every 3-20.
    When did this happen? (dd.mm.yy hh:mm) 23/7/19 07:49 CST
    How often does the bug occur? Occasionally (10% - 49%)
    How severe is your issue? Major impacts to gameplay
    What happens when the bug occurs? The game crashes.
    What should be happening instead? The game should not crash.
    Steps: How can we find the bug ourselves? No idea.

    crash:
    {
    R5Apex: 0000000001185F97
    EXCEPTION_ACCESS_VIOLATION(read): 0000000009CBB6E8
    }
    cpu: " Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    ram: 24 // GB
    callstack:
    {
    KERNELBASE: 0000000000086B2C
    ntdll: 00000000000A81CB
    ntdll: 000000000008FD56
    ntdll: 00000000000A477F
    ntdll: 0000000000004BEF
    ntdll: 00000000000A34EE
    R5Apex: 0000000001185F97
    R5Apex: 00000000006A7DB0
    R5Apex: 00000000006A7D42
    R5Apex: 00000000006A7D52
    R5Apex: 00000000005AE789
    R5Apex: 0000000000456C7D
    R5Apex: 0000000000456666
    R5Apex: 0000000000456A57
    R5Apex: 00000000004552E7
    R5Apex: 0000000000457012
    KERNEL32: 0000000000017974
    ntdll: 000000000006A271
    }
    registers:
    {
    rax = 0x0000020209CBB708
    rbx = 0x4A23D80F90009007
    rcx = 0x09CBB6F0
    rdx = -8 // 0xFFFFFFF8
    rsp = 0x0000001E3D60FA48
    rbp = 0x0000020209CBB760
    rsi = 0x0000020209CBB6D0
    rdi = 0x0000020209CBB710
    r8 = 48
    r9 = 48
    r10 = 0x0000020209CBB6C8
    r11 = 0x0000020209CBB6D0
    r12 = 250
    r13 = 2629 // 0x00000A45
    r14 = 0x0000020209CBB6C8
    r15 = 103
    rip = 0x00007FF6C8585F97
    xmm0 = [ [-4.6575138e-10, 1024912.1, -4.6575149e-10, 900843.38], [0xB0000657, 0x497A3902, 0xB0000659, 0x495BEEB6] ]
    xmm1 = [ [-4.6575149e-10, 900843.38, -2.5355003e-29, 633952.25], [0xB0000659, 0x495BEEB6, 0x900090AD, 0x491AC604] ]
    xmm2 = [ [13.8, 0, 0, 0], [0x415CCCCD, 0x00000000, 0x00000000, 0x00000000] ]
    xmm3 = [ [2.3858514e+08, 0, 0, 0], [0x4D638853, 0x00000000, 0x00000000, 0x00000000] ]
    xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    }
    build_id: 1562876448

    Any idea? Would be helpful. It has been happening the past few days.

  • LudensMuffin's avatar
    LudensMuffin
    6 years ago

    crash:
    {
    mileswin64: 0000000000033F7E
    EXCEPTION_ACCESS_VIOLATION(read): FFFFFFFFFFFFFFFF
    }
    cpu: " Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    ram: 24 // GB
    callstack:
    {
    KERNELBASE: 0000000000086B2C
    ntdll: 00000000000A81CB
    ntdll: 000000000008FD56
    ntdll: 00000000000A477F
    ntdll: 0000000000004BEF
    ntdll: 00000000000A34EE
    mileswin64: 0000000000033F7E
    mileswin64: 000000000003427E
    mileswin64: 000000000003A6A3
    mileswin64: 000000000002511D
    mileswin64: 0000000000015D2A
    mileswin64: 0000000000006BAC
    mileswin64: 00000000000073F5
    R5Apex: 000000000093FA0A
    R5Apex: 0000000000456666
    R5Apex: 0000000000456A57
    R5Apex: 00000000004552E7
    R5Apex: 0000000000457012
    KERNEL32: 0000000000017974
    ntdll: 000000000006A271
    }
    registers:
    {
    rax = 0x0E38E38E38E38E39
    rbx = 0x000001CA5CEFAE90
    rcx = 0x000001CA5CEF4930
    rdx = 0
    rsp = 0x00000002DAE0E520
    rbp = 0x00000002DAE0E560
    rsi = 0
    rdi = 0x000001CA5CEFAEA8
    r8 = 0
    r9 = 0
    r10 = 0x000001CA5CEF4C00
    r11 = 0
    r12 = 0
    r13 = 0x000001CA5CEFDAE0
    r14 = 0
    r15 = 0x000001CA5CEF4C00
    rip = 0x00007FFB18433F7E
    xmm0 = [ [24, 0, 0, 0], [0x41C00000, 0x00000000, 0x00000000, 0x00000000] ]
    xmm1 = [ [50, 0, 0, 0], [0x42480000, 0x00000000, 0x00000000, 0x00000000] ]
    xmm2 = [ [-96, 0, 0, 0], [0xC2C00000, 0x00000000, 0x00000000, 0x00000000] ]
    xmm3 = [ [100, 0, 0, 0], [0x42C80000, 0x00000000, 0x00000000, 0x00000000] ]
    xmm4 = [ [50, 0, 0, 0], [0x42480000, 0x00000000, 0x00000000, 0x00000000] ]
    xmm5 = [ [-0.0011684448, 0, 0, 0], [0xBA992680, 0x00000000, 0x00000000, 0x00000000] ]
    xmm6 = [ [100, 0, 0, 0], [0x42C80000, 0x00000000, 0x00000000, 0x00000000] ]
    xmm7 = [ [3.4028235e+38, 0, 0, 0], [0x7F7FFFFF, 0x00000000, 0x00000000, 0x00000000] ]
    xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm9 = [ [3.4028235e+38, 0, 0, 0], [0x7F7FFFFF, 0x00000000, 0x00000000, 0x00000000] ]
    xmm10 = [ [-96, 0, 0, 0], [0xC2C00000, 0x00000000, 0x00000000, 0x00000000] ]
    xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm12 = [ [-94, 0, 0, 0], [0xC2BC0000, 0x00000000, 0x00000000, 0x00000000] ]
    xmm13 = [ [24, 0, 0, 0], [0x41C00000, 0x00000000, 0x00000000, 0x00000000] ]
    xmm14 = [ [0.069077998, 0, 0, 0], [0x3D8D78C4, 0x00000000, 0x00000000, 0x00000000] ]
    xmm15 = [ [9.9999997e-05, 0, 0, 0], [0x38D1B717, 0x00000000, 0x00000000, 0x00000000] ]
    }
    build_id: 1562876448

    Second crash, different error.

    Edit: This one happened twice in a row.

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