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zYGreenxx's avatar
5 years ago

Apex disconected from ranked match, returning and losing all rp

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? Psn: zYGreenxx
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Psn: jose01ELDOMY / Psn: Rodr406iguezRD
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Horizon
Which Legends were your squad mates using (if applicable)? Pathfinder
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. In the area between Bunker and Cage
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I was spectating my squad mates
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? None
When did this happen? (dd.mm.yy hh:mm) 22/03/2021 5:38 PM (Brasília)
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I was spectating a squad mate, after dying with 3 Kills and 1 assist, when the server lagged and disconected me from the match. When I returned I was alive, spawned in Repulsor and was with 0 Kills and assists and died, in the lobby I only got 4RP because of the placement (I'm in Platinum 2, almost 1)
What should be happening instead? I returning to the match with my kills and assist to get the RP
Steps: How can we find the bug ourselves? I don't know, I just died and was spectating, and then i got back to the main menu and returned to the match alive and whitout any kills/assists

At this moment in trying to post a video on YouTube to prove what I'm saying, but the only thing I want is my RP, I'm almost at diamond and Apex do this kinda thing

5 Replies

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi there, @zYGreenxx.

    Does this happen frequently or was this the first time? Unfortunately, we can't grant any RP, but if this is a somewhat regular occurrence, we should go through some connection troubleshooting.

  • @EA_Aljo No this was the first time that happened, and the first one that I ever saw, I tried searching and I didn't found anything like what I experienced
  • I just had the same issue on xbox this is kinda annoying is there a fix on the way?

  • Sir,  I live in pakistan and this in my game only that it alays disconnects first everything stops and then in ranked,trios,dous it happens i di reinstall it but still this is happening again and again

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @zYGreenxx 

    That's good it only happened once. If you like, we can still go through some connection troubleshooting. Let me know if you'd like to do that. This also goes for @boiblastex and @shimmmer89. If you are frequently disconnecting, we should check your connections for any issues.

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