Apex freezing at Waiting for players/Charcter select screen

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Geforce GTX 960 Part #: G301 0000
Enter RAM memory size in GB 8 Gb
What is your gamertag/PSN ID/EA Account name? Hankk_Hill
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/A
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Where ever the players are when character select is happening/Waiting for players screen.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loading into either the waiting for players screen or character select
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? It depends it's either every 3 or 4 games or every other game. This time it was 2.
When did this happen? (dd.mm.yy hh:mm) 24/02/2020/8:40 CST
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Sometimes when loading into a game I'll load into either the waiting for players screen or the character select and the game will just lock up and freeze. Audio is still playing in the background but I can't do anything and have to force the game to close through task manager. When it freezes up the video freezes and the audio keeps going until the next audio is supposed to load but it doesn't.(i.e if im on the character select the music will play while waiting characters to select but won't play the music when banners show up.) It happens in Normal and Ranked games. Not in training or Firing range.
What should be happening instead? The game should not freeze up.
Steps: How can we find the bug ourselves? I'm not sure. This is brand new since season 4. I played back before season 1 dropped and only ever crashed was with the random crashing that was fixed so I am not sure if it's hardware unless a new NVIDIA driver update ❤️❤️❤️❤️ it up. I've seen a few people say the have the same problem but I'm not sure (i.e Reddit, other ea tickets). One thing to note also is that it happened a lot more when loading into the King's Canyon Season 1 map. Please try to find it, makes playing ranked a flip of a coin if I get a ten minute ban or not.(From having to force close the game.)

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Nothing else to say. Put down most of my info I got into the boxes above.