Product: Apex Legends
Platform:PlayStation 5 Digital Edition
Please specify your platform model. Sony PlayStation 4 Pro
What is your gamertag/PSN ID/EA Account name? MJackson935
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. HUGEGANTIC, King_Hammer_74
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Rampart
Which Legends were your squad mates using (if applicable)? Octane, Mirage
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Happened on Login
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Logging in to start playing, before I died to ring after hitting jump pad.
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 5 or 6
When did this happen? (dd.mm.yy hh:mm) 05.04.21 11.30
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My account lvl reset to 1 from 389
What should be happening instead? I should be lvl 389
Steps: How can we find the bug ourselves? No idea. Maybe something to do with linking my Nintendo switch to my ea account and it overwrote my sony account
I don't have any infomation except I logged in this morning and my game reset back to 0. all my skins, characters, ranks all gone.
