Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Ice-nine
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Prodn8
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Parhfinder
Which Legends were your squad mates using (if applicable)? Wraith
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I don’t know
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. In lobby
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? None
When did this happen? (dd.mm.yy hh:mm) This morning
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My account is deleted
What should be happening instead? I have my account
Steps: How can we find the bug ourselves? Fixing my account
This morning when I logged into apex legends my account had been reset. I lost all my levels and legend progress and all of my in game purchases except for the legends that I purchased. When I logged into my account my legend was a dummie and told me to go into training. And when I finished the training my account was reset and lost all of my progress, and purchases.
