Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Unknown_Boogey
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. sLAusonBOY12,Unknown_Ardour,Unknown_Clutchez,Quirkzyvswrld_IG
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? bloodhound
Which Legends were your squad mates using (if applicable)? I dont remember
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. In Lobby, I just loaded into the game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Launched Game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? I dont remember
When did this happen? (dd.mm.yy hh:mm) Today, Monday Tuesday april 5 2021
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? My account reset and I am level zero and my states are gone
What should be happening instead? I should have all my states and level ( can get/have heirloom Gamer Tag Unknown _Boogey )
Steps: How can we find the bug ourselves? I just loaded up the game and my account reseted
I LOST MY LEVELS AND MY STATS I AM SCARE ( heirloom shards ? ) GAMER TAG : Unknown_Boogey
