Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Expedite0123
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Not applicable
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I logged into the account and my level, rank, battlepass, and kill stats have reset
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Unknown
When did this happen? (dd.mm.yy hh:mm) 05.04.2021
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I logged into my account after playing earlier today and my level, battlepass, and rank have been reset, however my skins are still unlocked
What should be happening instead? Normal account loggin
Steps: How can we find the bug ourselves? Don't know it just randomly occured
I just want to know why this happened, also I'm frustrated as I was doing for diamond this split and it seems that this won't be possible anymore
