Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? ProjectCloud__
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/a
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)? Octane
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I opened the game and i was level one and my battle pass was reset
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Zero for the day
When did this happen? (dd.mm.yy hh:mm) 4/5/2021
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I lost all my battle pass levels and i went back to level one
What should be happening instead? I should have all of my stats and be able to get rewards when i level up
Steps: How can we find the bug ourselves? I dont know
I bought the battle pass yesterday and played a couple of games and i login the next day and everything is reset except for my skins and currency i cant even get rewards anymore other than charms
