Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? ShG_MtroKass
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Darkninja
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Octane
Which Legends were your squad mates using (if applicable)? Gibraltar
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. No one
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Joining the game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? None
When did this happen? (dd.mm.yy hh:mm) 04/05/2021
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? The game just restart mi account, from level 500 to level 1, and i don’t know why, losing all my progress in the game, and also game never enter to lobbies, a lot of lag game issues and now this, my account got restarted, can anyone help me?
What should be happening instead? Enter in my account as always
Steps: How can we find the bug ourselves? I don’t know
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