Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? STANEXMATE
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Cardplayer101
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Na
Which Legends were your squad mates using (if applicable)? Na
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Was on login
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I logged in and it welcomed me to the clan
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 5th april 2021 8.20pm GMT
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The bug has reset my level to 1 taken all my cosmetics and reset all progress I had on my account.
What should be happening instead? I should have all my items
Steps: How can we find the bug ourselves? Look at my previous player data and account information.
Account has been reset to 1 all cosmetics, badges and trackers are gone ranked level has also been reset.
