Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? Jelani950
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I landed in the new part of Kings Canyon where Fuse was introduced in his cinematic short.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I realized this after choosing a legend in duos.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 04/05/21 9:16 EST
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? All my stats and other progression was lost as well as my ranked level, player level, and season pass being reset to Level 1.
What should be happening instead? I should have all progression earned up till now including everything from the Battle Pass I purchased.
Steps: How can we find the bug ourselves? Other than looking at my previous records and transactions in Apex Legends, you guys will know more about how to do that.
I played till about 4AM EST this morning and all was fine until starting up Apex about 9PM EST today and hopping into a duos match, just realizing my banner badge was a level 1 after choosing legends. I'm an Apex Legends streamer and competitor so all concerns such as stats, Battle Pass and levels play a crucial part in my experience playing Apex Legends. Although I love this game a lot, if everything cannot be properly restored I request that I be refunded my money spent for the Battle Pass and any other purchase made in Apex Legends, including any heirlooms.
My channel is Twitch.tv/jelanithexelite if you need to confirm my authenticity.
