Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Mr_ToTheTop
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Just opened game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 04.05.21.07.30
How often does the bug occur? Often (50% - 99%)
How severe is your issue?
What happens when the bug occurs? I opened my game and am reset to level 1 but still have all my skins. All stats gone
What should be happening instead? I’ve been playing since launch
Steps: How can we find the bug ourselves? Not sure but hopefully restoring the data or compensating for my loss
My account was reset all the way to level 1 but I still have all my skins. All stats and trackers gone.
